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Business Profile

Wireless

Sinclair Telecommunications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wireless.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a phone and plan on ******** The phone arrived on Monday ***** They start charging for their mobile plan the day you place the order, even though you don't even have the phone to use yet. I was not able to get my phone through the initial setup process so I reached out to the only method they have to reach them, a chat box. This is hard because they respond either late, or never. I told them the issue and they said it should resolve by 4pm PST the following day due to them "updating their servers." Well that was 16 hours ago and they have not responded to me since then. I am unable to set my phone up past the language choice page and am still being charged. I paid $599 for this phone and $24.99/month for this plan. I am unable to reach anyone as they do not have a phone or email and have stopped responding via chat. After ******** about this company it seems this happens a lot and I am very upset I spent this amount of money and can't even use my phone. I just want a refund and will happily return the phone. I need to be able to get another phone that works.

    Business Response

    Date: 10/10/2022

    Consumer Response /* (3000, 6, 2022/10/05) */
    Hello, after I let the company know I would be filing a complaint with you the phone magically started working. I don't know what kind of coincidence that is but it is definitely interesting. I am no longer requesting a refund but instead would like be credited for the days I was charged for service when I was not able to use the phone


    Business Response /* (4000, 8, 2022/10/07) */
    Hello ***** , You received your Phone within of 3 business days and data service was provided when you purchased your plan. According to your response here you were able to start using the phone and the service within the week of receiving. We have credited one week of service to your account. If there anything else we can help you with please contact *************************


    Consumer Response /* (2000, 10, 2022/10/10) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

Sinclair Telecommunications is NOT a BBB Accredited Business.

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