Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pest Control Services

Peachtree Pest Control Co., Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Peachtree Pest Control Co., Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Peachtree Pest Control Co., Inc has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Pestban on 9/4 and asked them to send a technician out to spray inside my house for Cockroaches. I got no response so I tried emailing customer service on 9/23 saying that no one responded to my call I need someone to come out and spray inside my house for cockroaches. They emailed me back saying they would be happy to send someone out what kind of bugs was I seeing and I replied cockroaches. I got no response from that email. I have since seen technicians in my neighborhood when I was mowing my lawn or walking the dog. But no technician has been sent out! I called yesterday saying if you do not send a technician out today I am not renewing my annual pest control. The customer service rep said they could send someone tomorrow at 9:30 to spray for pests and a termite guy on Friday. At 11 am today October 4 th a Pestban technician rings my bell and he says he is here to check termite traps. I said I thought you were coming Friday he said no today. So I said ok go ahead. When he was in my side yard I asked him to show me what he looks for when checking traps. He explained and I said ok and returned inside my residence. I called Pestban to ask them where the pest control person was. The customer service rep said the termite guy could do it . She said let me call him and I will call you back. She calls me back 10 minutes later and said termite guy said you ordered him off your property so he could not do the inspection. I said I did not say that he is lying to you. She said I will call his manager and see what is going on. They have not called back. I have a one year contract with them for pest control which starts on November 1. I think they are dragging this out so they can charge me for another year of pest control.

      Business Response

      Date: 10/13/2022

      We were able to connect with **** and scheduled for the territory manager to go out on 10/7/2022 and do a thorough treatment to assist her with her pest issues.  In addition to having our manager go out to do a thorough treatment, we also contacted **** on 10/12/2022 and left a voicemail to ensure that the treatment was successful at eradicating her issue and asked her to please follow up with us at her convenience. We have since investigated the chain of events that resulted in **** having a less than satisfactory experience and confirmed that the missed appointment was an internal clerical error on our behalf. We are super happy to issue a discount on her bill for pest control being that it was our error. Satisfying our customers and making sure that we are meeting their needs is our TOP priority! We will continue to follow up with **** over the next week in hopes that we can re-connect with her and confirm that we have completely satisfied her.

    Peachtree Pest Control Co., Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.