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Business Profile

Auto Repairs

Express Oil Change & Tire Engineers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted ***** @ the *********** location around April 22, 2025, informing him that I was having issues with my car and that the check engine light was on. Til today I am still having car issues. I was forced to rent a car from Enterprise resulting in mepaying $207 until my car was repaired. These repairs have cost me about $1,517, not even taking into consideration the mental, emotional and physical stress that this has caused me.

    Business Response

    Date: 07/11/2025

    I attached email showing Jeanika and I agreed to a refund that would allow her to go to another shop for her repairs 

    Customer Answer

    Date: 07/14/2025

     
    Complaint: 23457082

    I am rejecting this response because: this complaint was not regarding the refund or receiving any refund. Given my longstanding relationship with your company, Express Oil, I was both surprised and disappointed by the poor level of service, which has now compelled me to formally escalate this issue. The way I was treated by ALL staff, especially **** ***** was unspeakable. I began to wonder if it was because I was black and not American as to why I was treated this way. If I was a white American, would I have been treated better? 

    This is the worst car service experience I have ever had. Your staff were rude, unprofessional, incompetent and disrespectful. They showed no regard for customer satisfaction or quality standards. They made me feel unwelcome and unappreciated. This is a major inconvenience and disruption to my daily life. I rely on my car for work, family and personal errands. I have had to rent a car from, which is costly and time-consuming, and I am still fighting this issue today from April of 2025. It as you and your company have just washed your hands of an issue that was created/escalated by the lack of resolve by your technicians. 

    I hope that you can take steps to improve your support teams responsiveness so that other customers do not have to go through this same experience.

    Sincerely,

    ******* *******

Express Oil Change & Tire Engineers is NOT a BBB Accredited Business.

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