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Business Profile

Towing Company

Wells Towing and Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/05/2023 My vehicle was towed and the company overcharged me. They charged me $245.00 and it says on the Georgia website page that the minimum is $50.00 to $175.00 and they only had my vehicle less than 24 hours. And I have the receipt where the lady stated that they towed my vehicle from.

    Business Response

    Date: 12/14/2023

    This is in response to the complaint of overcharging on a tow.

     

    On December 5, 2023, we were dispatched by the ******** ****** **** to perform a tow on this vehicle due to it not having any insurance on it. We are a contracted tow provider for the City of ******** with contracted pricing that is monitered by them.  I have attached a copy of the pricing page of this contract to show that the contract price for this tow was $250.00.  I have also attached a copy of her receipt.

    When I ran Ms. ****** credit card it only ran it for .02 and then the next time it ran for .04 in error.  After my card machine ran it incorrectly 2 times, we decided to do a final charge of only $245.00.  This only totals $245.06 of a total amount owed of $250.00.  So we did not charge her the full amount and do not owe her a refund.  

    ****** ******

    ***** ****** * ******** ***

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had permission to park my truck at what u thought was a friend she told me it needed to be moved by sat I went Friday to get it to realize it was towedd she doesn't have any signs posted so they broke the non consensual tow rulea I'm sure their up to no good again someone help me get my truck they also have been charging me for everyday for storage eventho that was very illg

    Business Response

    Date: 03/08/2023

     

    Wells Towing & Recovery Inc is a towing company that has a license to tow from private property.  The laws in the ***** ** ******* for private property towing state that when we tow from a residential property, signs are not needed.  In this case we were contacted by a residential property owner who stated that a vehicle was parked in her yard that she had told the owner of said vehicle to remove it.  After several weeks it had not been removed so we were contacted to remove it.  We followed all rules and regulations pertaining to private property towing.  We sent a certified letter advising that we had towed the vehicle.  The owner of said vehicle is the complainant.  He has contacted us several times in which we provided him with the total amount owed to us as of that date.  

     

    As we were following all rules and regulations pertaining to private parking towing, we will not be releasing this vehicle until payment is made.

     

    ******** ******

    Vice President

     

     

    Wells Towing & Recovery Inc
    **** ******* ***

    ******** **  *****

    ************

Wells Towing and Recovery is NOT a BBB Accredited Business.

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