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Business Profile

Plumber

Roto Rooter Plumbers of Savannah
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/03/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/7/25 Rotor Rooter came to my residence to unclog the main line because of overflowing toilets in my home. Tech came out to clean drain, per the conversation said that he ran a camera down the drain to ensure that everything was clean. RR provide a 30 day guarantee if there are any issues, a estimate for the complete removal of main line was given to me because he said that the pipes because of the age of the home. Payment was made of $476 dollars on 1/7/25. Today 6.2.25 I had someone come to my home for plumbing issues yet again. *** ******** proceeded to examine the issue to find out that the main line drain was fake. The drain line was simply a inactive pipe that was bured in dirt. While Roto Rooter did not install the pipe he assure me that he stuck a camera down the pipe and it was completely clear which is impossible because the pipe was cut in half and placed in dirt and not on the actual main line. Which meant that the tech at Roto Rooter falsely diagnosed the issue.

    Business Response

    Date: 07/28/2025

    Communication was made with this customer and her refund was cashed on 7/10/2025. Please see the attached scan for reference.

     

    Please let me know if you need anything else.

     

    Respectfully,

    ******* *******

    ****** *******

Roto Rooter Plumbers of Savannah is BBB Accredited.

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