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Business Profile

Pest Control Services

Proforce Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 8th, a door-to-door salesperson for ProForce Pest Control visited my home offering pest control services. I told him I was interested, but explained that I am cautious about signing up for services without researching the company first. I specifically asked: “If I sign up today, will I be able to cancel?” His answer was "yes". Based on this assurance, I provided my information and signed the contract on his iPad.

    I experienced issues with the company from the start. I rescheduled my first service appointment because I would be out of town. Despite the reschedule, the technician still came at the original time when I was out of state and was only able to treat the exterior of my home — yet I was still charged the full $50 fee. This should have been an early warning sign about the company’s service practices. However, I chalked it up to a small oversight or miscommunication.

    Today, I called to cancel the service because we are moving. I was informed that I am locked into a 12-month contract and must pay $199 to cancel. This is the first time I have been told there is a three-day cancellation window from the date of signing — a critical detail that the salesperson failed to disclose when I explicitly asked about the ability to cancel. Additionally, the sales person did not enter my email address in correctly. So I cannot access the contract to review.

    Ideally, this $199 cancellation fee would be waived and would like for my "contract" to be terminated and not contacted by the business again.

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is harassing me. I paid Hawx pest control for my pest control services. **** was purchased by ProForce. Ever since, they have been calling me every single day, sometimes multiple times per day about a "free termite inspection". I told them i was not interested. They kept calling. They have come to my door. I have told them multiple times to not contact me again. I have said in no uncertain terms that I am not interested. I cancelled my service with them and the calls and door visits have not stopped.

    Business Response

    Date: 07/23/2025

    **********************************************************************************
    I have terminated this customer out of our system. They no longer receiving services from us and should not receive a phone call.

    Customer Answer

    Date: 07/24/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *** ****

     

Proforce Pest Control is NOT a BBB Accredited Business.

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