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Business Profile

Storage Units

Midgard Self Storage Roswell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a storage unit and have my own renters insurance policy. Midgard is charging for their insurance and wont remove the fee. Their rationale is because the policy expired on 9/3 and it was renewed. There was no lapse in coverage but they claim it was. Sent them copy of my Declaration Page and still wont remove it . Reliant Management owns Midgard and they wont answer their phone or respond to my email

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Midgard Self Storage facility experienced a roof leak, due to lack of maintenance and repairs, that affected my property. The damage occurred on April 1, 2023 and the management of the facility, not the ownership, Reliant-mgmt.com, did anything to assist my wife and me. We had to hire a moving crew (Fast Affordable Moving $441.00) to move our contents to another unit to avoid further damage. In the move, we uncover major damage to a queen-sized sleeper/sofa (replacement cost $2,500), water-damaged oriental rugs (3) that need to be professionally cleaned (price TBD), and reframing of several original works of art (price TBD). The management company has told us that they will not cover any damages and will not provide access to their insurance company to file a claim. Therefore, we are asking the BBB to assist us in forcing Midgard to pay for their negligence that created this issue. Total $3,941.00.

Midgard Self Storage Roswell is NOT a BBB Accredited Business.

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