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Business Profile

Nurse Practitioner

APEX Spine and Neurosurgery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nurse Practitioner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We requested medical records from this provider to assist in our client's Veteran's Disability claim. The provider billed us incorrectly per GA state law. They have been provided with the statute on multiple occasions and they refuse to abide by the law. They were given multiple warnings and plenty of chances. I know that our specific invoice is not that expensive, however, if they are charging us, they are definitely charging others and if we need records from them again in the future they will charge us unlawfully again. We are asking that they follow Georgia State Law and provide medical records for Disability claims without charge.

    Business Response

    Date: 08/27/2025

     I just received these this email this morning.   In response to the complaint

    1.  Our ******* office has been closed  over 2 years so any mail sent these was not received as forwarding has already stopped.

    2. The faxes were routed by *** into the patients chart automatically.  This complaint has certainly brought a to my attention a flaw in our system that needs to be corrected immediately.

    3. I sincerely apologize as they are correct and we should not be charging for these disability claims.  We will immediately send the records out and refund the patient the $35.00 he paid.

    4. This was an honest mistake intensified by our EMR.  I do appreciate this being brought to my attention so we can rectify this with our EMR and insure our staff do not send invoices for disability forms. 

    I hope we can rectify this situation to the satisfaction of the both our patient and the firm representing him.  It is not our intention to charge for records in thee types of cases

    Respectfully

    ***** ******

    CEO

     

     

    Customer Answer

    Date: 09/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

APEX Spine and Neurosurgery is NOT a BBB Accredited Business.

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