Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Restorations

Shiny Side Up

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Restorations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Auto Shop accepted our vehicle in August 2022 for repair to begin September after an accident. The insurance company issued several checks in approximate amount of $7000.00 to Shiny Side Up for all necessary repairs. All checks have been cashed but completion of repairs are not in process as of today, December 1, 2022. The telephone number for the business (************) and owners of the business (******* ******* and **** ******) will not accept calls with communications being directed to voicemail which is incapable of receiving any messages due to a filled mailbox. The leased property/building of the business owners has been locked down by the land owner (****** *******) due to dispute with business owners. The building was taken back by the property/land owner on Saturday, November 26, 2022. All vehicles, records, keys and personal properties can not be removed by rightful owners nor have they been informed by the business owners of this situation. I have filed a police report case number ********* with the ****** Police Office as that is the jurisdiction where the business is located. Our vehicle is currently inside the building under lockdown with no ability to know when it may be released, what work has been completed and if the monies received will be returned for the proper repair of the vehicle.

    Customer Answer

    Date: 12/06/2022

    I recently filed a complaint case number ********. I would like to inform you the company, Shiny Side Up, was forced to make restitution to all vehicle owners. We have received our vehicle with repairs completed. The vehicle repair lot still hosts over 25 vehicles that have restitution still needed. Thank you for your help and don't feel the complaint is resolved for the owners that still are suffering loss of the vehicle and property. ****** ****

Shiny Side Up is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.