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Find a Location

Callaway Gardens has 1 locations, listed below.

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    Business ProfileforCallaway Gardens

    Resort

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    U.S. Highway 27, Pine Mountain, GA 31822
    BBB File Opened:
    3/1/1969
    Years in Business:
    71
    Business Started:
    1/1/1953
    Business Started Locally:
    1/1/1953
    Alternate Business Name
    • Callaway Gardens Resort Inc.
    • Callaway Gardens, Resort, Preserve, Community
    Business Management
    • Ms. Katherine Wilson, Executive Assistant
    • Mr. Marc Bauer, Vice President of Operations
    Contact Information

    Principal

    • Ms. Katherine Wilson, Executive Assistant

    Customer Contact

    • Ms. Katherine Wilson, Executive Assistant
    Additional Contact Information

    Fax Numbers

    • (706) 663-5004
      Primary Fax

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/18/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    We came to visit Callaway after I had called in to see if the tulips were still up and so on to take pictures two days before our arrival. Having lived in the south before I know most things bloom a little earlier however it was also still advertised on Callaway website as of the morning of *** ****. When we got there we headed straight to the butterfly building to see the butterfly’s and on our way out we asked a worker where the tulips were and how to get there. She told us those had been long gone due to a freeze. When I said I had literally just called in two days prior and it was still advertised on the website she said she had no idea why they were still advertising it. This was the whole point of us coming to callaway and spending the $90 to get in. We then went over to the beach, thought we’d ask about aqua island since online it says it opens at 10am just like the beach. When we got there they said sorry, aqua island won’t open till 2pm. We were furious. Not only is your website hard to navigate but it completely ruined our day having things advertised that were not accurate and we spent our money coming when nothing we wanted was available. Honestly I’m looking for a refund. We will not ever be back. Please do better so families have better information both from calling and speaking to your employees and also on your website. It was a total shame. Our order number was *******

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

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