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Business Profile

Insurance Claims Processing

Crawford & Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

This profile includes complaints for Crawford & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crawford & Company has 12 locations, listed below.

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    Customer Complaints Summary

    • 167 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filed a claim for trip insurance. Owe me ****. Called & left 10 messages with no response. times. Left messages with adjuster, her supervisor and the supervisors supervisor. Emailed with no response.

      Business Response

      Date: 05/10/2022

      May 10, 2022

      BBB of Metro Atlanta, ****** & NE *******
      Attn:Dispute *********************
      235 ****************, #***
      *******,**  30303



      RE:                   Case ID:                       3954477
                              BBB File:                     17136304
                              Insured:                       ***********************
                              Policyholder:               ***********************
                              Policy Number:           451066192
                              Date of Loss:               January 17, 2022
                              Type of Loss:               Trip Cancellation
                              Insurance Company:  Starr Indemnity & Liability Company

      Dear Dispute *********************,

      We are in receipt of the above referenced complaint that was received on May 3, 2022, and in reference to the above captioned claim, adjudicated by Broadspire.  Broadspire Services, Inc., a subsidiary of Crawford & Company, is a third party administrator assigned to act on behalf of Starr Indemnity & Liability Company, to process claims.

      In this BBB ********** Ms. *********************** expressed displeasure with the length of time it has taken to complete the processing of ***************************** claim and the lack of response from her adjuster.  We have reviewed our claim file and offer the following in response.

      On March 17,2022, notice of this loss was received at Broadspire and the processor reached out to **************** via email requesting documentation to process the claim. We received notification of documentation submitted on March 23, 2022, and the claim was assigned to a licensed adjuster. Due to an influx of claims and shortage of staff, there was a delay in processing claims. On April 25, 2022,the adjuster reviewed the claim and reached out to ************** via email requesting the following documentation:

      Completed Physician Statement confirming the onset date of illness and first date of treatement.
      Documentation confirming whether a refund/credits was issued.

      We received notification of additional documentation submitted on May 4, 2022 and the adjuster reviewed and submitted the claim to the Team Manager for review and approval. On May 6, 2022, the Team Manager reviewed and approved the claim.Check number ********** in the amount of $2,689.00 was mailed to ************** via US mail.

      We apologize for the delay in processing this claim and the inconvenience it has caused to **************.

      Should you have any additional questions or concerns, please do not hesitate to contact the undersigned.

      Respectfully,

      ***********************
      Team Manager
      Broadspire Services
      Phone: ************
      Email: **************************





    Crawford & Company is NOT a BBB Accredited Business.

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