Reviews

This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EasyCare

  6010 Atlantic Blvd Norcross, GA 30071-1303

  
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  EasyCare

  PO Box 888050 Atlanta, GA 30356-0050

  
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  EasyCare

  PO Box 2368 Norcross, GA 30091-2368

  
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  EasyCare

  PO Box 88077 Atlanta, GA 30356-8077

  
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  EasyCare

  PO Box 88230 Atlanta, GA 30356-8230

  

Review Details

• Review fromTracey S

  Date: 12/19/2022

  1 star
  Easy Care *** coverage is not a customer service business. ******************** may be the worst representative of customer service that I have ever experienced. I was recently involved is an automobile accident which caused my vehicle to be totaled by my ****************** but fortunately, I had paid for *** insurance, and would be covered is case of such an incident, or so I believed. Not only does Easy Care not take into consideration a loss that the client may have incurred, they also make it an EXTREMELY difficult process close out the remaining balance of my loan (which is why customers choose *** Insurance). in order for Easy Care to complete the *** insurance process, there are certain documents that they require, I have submitted documentation after documentation to this company and not only does it take weeks for them to process the documents, they will not let you know if the documents they received are correct!! i have had to call several time to see if they received my submitted documents, only to find that these documents were not sufficient. this process being dragged on for so long causes the customer to continue making payments on the totaled vehicle. I would not advise anyone to use Easy Care *** Insurance to cover the remainder of loss you may incur, not only will you have to deal with your loss, and possibly injury, Easy Care will make the completion of this process very difficult. NEVER AGAIN!!!
  

  EasyCare

  Date: 12/27/2022

  EasyCare appreciates the time put into expressing concerns over the *** Claim process. Please note that the *** Deficiency Waiver Addendum is not an insurance product, but rather a debt waiver contract. Our records indicate that the loss was reported to our office on November 28, 2022 at which time a list of the required documents and instructions for submission of the documents were sent to the customer via email. We also have record of the first of the documents being submitted via email on November 28, 2022 and uploaded to the claim on November 30, 2022, at which time a letter explaining the missing documents was generated and sent to the customer via email and regular mail. Additional documents were received on December 6, 2022, and uploaded to the claim on December 8, 2022. Currently, the claim file is missing the cause of loss, insurance check copy, and police report if the loss was due to other than collision. This information was conveyed to the customer when calls to the claim department were received December 13, 2022 and December 19, 2022. We look forward to receipt of the missing documents to complete the claim file and adjudicate the claim. 

• Review fromDorrit M

  Date: 12/11/2022

  5 stars
  Heater box replaced,repair $1700, $100 deductible with dealer. Owned car 3 years.Flat tire repair at local shop, no fee.May depend on level of warranty.
  

  EasyCare

  Date: 12/12/2022

  Thank you for your notification of the Customer Review submitted to the ********************** by ***************************** ***************** from **********************) [hereinafter DM].  We believe we have located the two claims mentioned in that review; and we very much appreciate the time DM has taken to share their satisfaction.  We always endeavor to provide the full measure of coverage for any claim presented in accordance with the provisions of every vehicle service contract we administer; and we look forward to providing future assistance should the circumstance and opportunity again arise throughout the remainder DMs vehicle service contract term.    

• Review fromScott S.

  Date: 11/29/2022

  1 star
  Easy Care is a rip off. We paid almost $3000 for an extended warranty plan for our Tahoe which just had a transmission issue. Had to have it towed to the dealership...problem number ****they will pay 65 dollars to towing unless you have it towed and extra 50 miles to the purchasing dealership..if we had done that it would have paid 100 dollars...which the tow bill to the closest dealer was 175. Next problem...current state of affairs with no one wanting to work and supposed supply chain issues, broken vehicle gets towed to dealer, they don't even get to look at it for a week..full 7 days...but when dealership calls to get authorization they are told they only cover a loaner for 30 bucks a day for 6 days...what a joke! I will never let anyone I know buy an easy care plan again. Shame on you easy care for charging for a premium service and delivering sub par results
  

  EasyCare

  Date: 12/06/2022

  To whom it may concern:
  
  In response to the recent Customer Review submitted to the ********************** by *********************** ********************* from zip/postal code: 63020-2512) on 11/29/2022, and in connection with a recent claim submitted under the terms and conditions of ****************** vehicle service contract (***), we respectfully submit the following:
  
  1) ****************** *** is not a warranty or an insurance policy, and although the Administrator can certainly appreciate a preference that the *** exceed its scope by providing limitless compensation, it regrettably has neither the capacity nor the responsibility to provide unconditional reimbursement for every demand made upon it, without regard for an adherence to the *** terms by which it, and ****************, are bound.
  2) According to our records, **************** first called our office on the morning of November 16, 2022, at which time he advised he was experiencing transmission symptoms to the extent that his vehicle would not go into drive.
  3) Our customer service representative advised **************** of the ***s claim process, the ***s required prior authorization, available towing coverage when associated with a covered repair including the distinction between potential reimbursements of $100.00 if the vehicle was towed to his selling dealer for a covered repair, or $65.00 if the vehicle was towed elsewhere for a covered repair and asked **************** to please have the repair facility of his choice contact the ***************** as soon as they could but prior to any repair so that we may establish a claim on his behalf.
  4) The next correspondence the Administrator received occurred on November 28, 2022, when ******* Motors in ***********, ******** (SM) contacted our office to report that ****************** vehicle had been towed to their location 10 days before, on November 18, 2022, with ****** miles on its odometer and complaints that it would only go into reverse.
  5) SM advised they had diagnosed material failures to a spacer plate and its respective check ***** (in the transmissions valve body), and they requested prior repair authorization under the *** to replace the failed components to correct the symptom **************** reported.
  6) Minutes later, the Administrator provided authorization for the requested repairs and including the maximum additional benefit of $180.00 for 6 days of rental car reimbursement resulting in a net total of $1,280.59 after the ***s $100.00 per-visit deductible.
  7) Subsequently, on December 2, 2022, SM contacted the Administrator to add two parts they did not originally request, and the Administrator again immediately authorized those.
  8) On the same date the Administrator also received a tow bill from **************** and added authorization for that at the *** permitted maximum reimbursement of $65.00.
  9) The Administrator is currently awaiting receipt of SMs itemized invoice reflecting successful completion of the authorized repairs, and the corresponding rental agreement from a licensed rental agency, in order to issue the respective reimbursements to SM, and to *****************
  

  With that, Im afraid that we are left to only apologize for being powerless to predict when or where a vehicle may experience an unfortunate breakdown, anticipate how far from a vehicle owners selling dealer such an unexpected breakdown may occur, cancel or discount the fees an independent towing agency may charge for their service, or assume unbridled blame,accountability, and liability for a current state of affairs with no one wanting to work and supposed supply chain issues. 
  
  We also recognize, sympathize with, and regret the frustration and inconvenience **************** reports experiencing.  However, the record proves the Administrator provided the full measure of coverage available under the ***; and that it did so as expeditiously, as diligently, as compassionately, and as efficiently as humanly possible.  We remain grateful for the privilege to be ****************** *** Administrator, and we look forward to the opportunity to continue providing coverage for eligible repairs presented in accordance with the ***s terms and conditions, throughout its active period.
  

• Review fromSusan S

  Date: 11/02/2022

  1 star
  Horrible business. They should be ashamed for taking people's money. Won't pay for anything. You have to put so much money out first and then if they deem it that they'll pay its only for some of the repair not all. I'm out $1000.00 and they haven't even approved anything to be repaired with the transmission. Call and get out now while you can.
  

  EasyCare

  Date: 11/07/2022

  Dear Better Business Bureau representative:We kindly ask that the Better Business Bureau (BBB) and its interested readers accept what follows as our response to the recent Customer Review submitted by *********************** ************************ ***************. We very much appreciate the time **************** has taken to write and share her concerns, although it does appear that several clarifications and/or a bit of context with respect to this first and only claim submitted under the terms of Ms. ******* vehicle service contract (***), may be in order.As a preliminary matter, please understand that while the coverage available under the *** extensive, it does not promise to issue spontaneous authorization for the repair of everything that could possibly go wrong with Ms. ******* vehicle, cure all symptoms, or pledge to keep a vehicle in an arbitrarily determined satisfactory operational condition without regard to cause, circumstance, or adherence to the ***s terms. The *** is neither an insurance policy nor is it an unlimited warranty, but is instead a simple agreement between its Issuing Provider and the *** purchaser, under which the Issuing Provider agrees to repair, replace or reimburse [***********************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject, of course, to the ***s terms, conditions, limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined in the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.The PRIMARYCare coverage **************** chose for his ***, establishes eligibility for repair or replacement of only the specific components listed and named within its 10 individual categories of covered parts. Any part not specifically listed within those categories is therefore, unfortunately but simply, a non-covered part. During the recent claim to which **************** refers, her and Mr. ******* chosen repair facility (**) requested the ***s prior repair authorization to weld/repair a leak at a muffler/exhaust pipe, replace worn out rear suspension toe links, and replace the vehicles transmission. Unhappily, no exhaust or suspension components among which are and would be the requested muffler(s)/exhaust pipe(s) and suspension links are listed within the ***s 10 categories of covered parts. Consequently, they are non-covered parts which are additionally disclaimed by section E (4) and (9) (d) of the *** entitled WHAT IS NOT COVERED which excludes Repairs to any non-covered parts and/or the exhaust system With respect to the vehicles transmission, and a reported symptom of hesitation under acceleration, the diagnosis thus far performed and reported to the Administrator with ********************* authorization, consists of discolored fluid and a mild/moderate accumulation of metallic silt/debris on the transmissions pan magnet. To be sure, this initial appearance is not what one might expect to find inside a brand new transmission, for example; but it also does not alone condemn the entire transmission assembly, obliterate any possibility of repair, or even a maintenance procedure, instead of replacement, nor does it identify an underlying cause of failure responsible for the hesitation symptom reported. Please understand that the Administrator is most certainly NOT claiming that IT knows what the condition of the transmissions internal components is, or is not; nor does it presume to guess what defect in material or workmanship to those components may exist, what it may take to repair the unknown level of damage, or whether such damage would result in the symptom described. But, that is precisely the point, for based on all known information provided to the Administrator to date, ********************* ** does not know and/or has not demonstrated that diagnosis or those findings, either and the *** is not an instrument designed or permitted to discard its obligation for due diligence and issue automatic, perfunctory authorization for every verbal demand made upon it, without knowing why or whether the ***s most foundational prerequisite for coverage has been met. Moreover, and as the BBBs readers surely know and appreciate, the type of diagnosis that has yet to be completed on ********************* transmission is performed hundreds if not thousands of times each week by trained technicians nationwide. Accordingly, the Administrator quite properly asked the ** to obtain Mr. ******* authorization for teardown to diagnose the problem reported, pursuant to section C of the *** entitled YOUR RESPONSIBILITIES, and to please call us back with the results of their findings so that we may resume the claim evaluation. ********************* claim is pending the result of that diagnosis, performed with their authorization as the *** provides; and the Administrator remains ready, willing, and able to resume the claim evaluation in part by assigning an independent mechanical inspector to verify those findings just as soon as they are reported, and prior to the completion of any repair. Under these circumstances, we believe the Administrator has acted properly and in full compliance with ***************** ***, and we look forward to the opportunity to resume this and any/all future claims for eligible repairs presented in accordance with the *** terms, throughout its remaining active period.

• Review fromJames S

  Date: 10/26/2022

  1 star
  EasyCare is a rip off. I paid for the gold standard policy - almost $3200. I just had to pay $3500 for a repair to my van because they consider carbon buildup as corrosion. I spoke to other mechanics who agree that carbon buildup is NOT the same as corrosion! They spell out everything in their contract but when it came to my vehicle needing repaired, they found a way out of paying for it. My salesperson was very good at convincing me any major repairs would be taken care of by my policy. The technician at the dealership explained about how the piston rings became aligned and allowed for oil to get above the piston and with the combustion caused the carbon buildup. I am not a mechanic. I had nothing to do with the piston rings becoming aligned and oil getting through past the piston so I cannot understand how and why the warranty company will not cover it. This company is a scam! Thanks for nothing EasyCare. Also, I could not get a supervisor to have a discussion with me about it. I was told I would have a call back from this particular supervisor in no more than one hour. That was a week ago. I talked to a senior adjuster who told me the supervisor was too busy to talk with me. I wish someone from the company would have the courtesy of talking to me and using some common sense when it comes to this. I guess they just assume everyone has $3500 just lying around in their ***** cash drawer. Totally disappointed in EasyCare. EasyCare - I would give you zero stars but this website is making me put at least one start so I can submit my review!
  

  EasyCare

  Date: 11/02/2022

  To whom it may concern:Please accept this as our response to the recent Customer Review submitted to the ********************** by ************************* ************************** ***************, whose vehicle service contract (***) and recent claim we have located using the limited information provided. We very much appreciate the time ****************** has taken to write and share his concern, and we ask that he and the Bureaus interested readers consider the following respectful reply to this concerns and comments. As a preliminary matter, please understand that while the coverage available under the *** is certainly extensive, it does not promise to cover the repair of everything that could possibly go wrong with ******************** vehicle, cure all symptoms, or pledge to keep a vehicle in an arbitrarily determined satisfactory operational condition without regard to cause, circumstance, or adherence to the ***s terms. The *** is neither an insurance policy nor an unlimited warranty, but is instead a simple agreement between its Issuing Provider and the *** purchaser, under which the Issuing Provider agrees to repair, replace or reimburse [******************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject, of course, to the ***s terms, conditions, limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined in the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.Please understand that not all the reimbursement requests initiated by ******************** repair facility (**) during the recent claim have been declined. Instead, authorization for the repair of a leaking rocker arm spool valve has been issued in the net amount of $553.47, after the ***s $250.00 per-visit deductible. Regrettably, in this case, ******************** chosen ** suspected the Check Engine light symptom he reported was due to fouled spark plug(s), which are non-covered parts; and that they believed the reason for the fouled spark plugs was that the piston rings on the engines rear bank of cylinders were stuck by carbon deposits, causing excessive amounts of engine oil to reach the combustion chamber(s). However, the Administrator was obligated to inform the facility representative that if their suspicion was correct and their diagnosis complete, carbon-stuck piston rings alone would not be eligible for replacement under the *** since such a condition would simply represent contamination with the by-products of internal combustion, however unintended; but would not be an example of a defect in material or workmanship of a covered part, the ***s most foundational prerequisite for coverage. Please understand that the Administrator is in no way assigning blame or placing fault for the condition theorized by the ** upon anyone, for any reason, or under any circumstance whatsoever. Moreover, ****************** will recall that our customer service representatives clearly explained to him that the Administrator was not suggesting that carbon stuck piston rings were equivalent to corrosion, or that the *** could not assist with the ring replacement on the basis of the presence of corrosion; only that the two conditions were similar inasmuch as the effects of neither would represent the ***s requisite defect in material or workmanship. Indeed, due to the extremely brief period of time which elapsed between his vehicles arrival at the ** and that conversation, along with the appearance that the ** was presenting a theory based on prior experienced or hunch but one that they may not have confirmed as applicable to ******************** vehicle our representative compassionately implored him to ask the ** to contact us again with the true findings they may discover once their diagnosis was completed with his permission; and that we would be happy to resume the claim evaluation if they found something other than what their initial suspicions suggested. Alas, we never heard from the ** with any new or additional information. Under these circumstances, we believe the Administrator has acted properly and in full compliance with ******************** ***, in every respect; even as we regret the frustration the gentleman has expressed. We are grateful for the privilege to be ******************** *** Administrator, and we look forward to the opportunity to continue providing coverage for eligible repairs presented in accordance with the *** terms, throughout its remaining active period.

• Review fromJA H

  Date: 09/23/2022

  1 star
  Take careful consideration when purchasing a warranty from EasyCare. If you don't follow the contract exactly (like specific oil change language on receipts) they will deny your claim.
  

  EasyCare

  Date: 09/26/2022

  Although we are of course obligated to abide by the terms, conditions, limitations, and exclusions of the products we administer, we would be happy to research the claim to which "********* ********************** ***************" refers, and provide responsive clarification or comment. However, we are unable to locate the referenced claim with only the limited information provided. If "********* ********************** ***************" is able to provide a corresponding contract number, full VIN, and the first and last name of the customer to which the contract was issued, we will do our best to perform that research and address the concerns expressed, as soon as we are able.