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Find a Location

Thunder Tower West Harley Davidson has 1 locations, listed below.

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    Business ProfileforThunder Tower West Harley Davidson

    Motorcycle Consignment

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1384 Southlake Pkwy, Morrow, GA 30260-2338
    BBB File Opened:
    6/20/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Preston Cycles West LLC
    • Thunder Tower West Harley-Davidson
    Business Management
    • Gene Preston, Owner
    • Mr. Eugene Preston, Owner
    • Jeff Lewis, General Manager
    Contact Information

    Principal

    • Gene Preston, Owner

    Customer Contact

    • Gene Preston, Owner
    Additional Contact Information

    Fax Numbers

    • (678) 389-3464
      Other Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I the consumer went to Thunder Tower West on Friday 2/10/23, test rode a 2023 road glide ST. The salesman stated he needed a copy of my drivers license and my signature on a test ride waiver. after we came back from the test ride and sat at the desk to start the application the manager came by and asked what did I think of the test ride and if I had any other questions . I asked does this dealership acknowledge the truth in lending act. The manager stated that the Act is acknowledged nationwide. the salesman asked for my information SSN, address, and so on, then gave me the application for me to sign then asked how much I would give for a down payment I told salesman I didn't want to put anything down he asked again and said it would he hard to get me approved with nothing down then he asked again if I was sure I didn't want put anything down I said no again confirming again that I didn't want to provide a down payment. he then gave the application to the manager and came back to discuss what kind of riding I planned on doing when I got the the road glide ST and then said "and you don't want to put anything down", my answer was no once again and shortly after the manager came over and said that I got denied with nothing down and I would need to put 20 percent down in order to get approved for something that I wasn't even interested in. I said "that's not what I came in here for and,12 CFR ****** (regulation B) (a) says A creditor shall not refuse to ***** an individual account to a credit worthy applicant on the basis of ***, marital status, or any other prohibited basis. which the sales man verified on the computer on the desk. the manager got frustrated and said they didn't care what that says and said this is the information about the truth in lending you asked about, then I repeated the 12 cfr ****** regulation (b) the manager was frustrated and with a raised voice said you were denied. before I left I asked for my application back the manager said NO.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Ken H

    5 stars

    02/24/2022

    After COVID, I lost my job and needed money. I went into this dealership and ****, the sales manager told me he would buy the bikes on January 25th *****. I did not want to sell them but was left with no choice due to my situation. I explained to **** I needed to get the money quickly. He promised me that I would get paid within two weeks. Since this time, I have been told many different things and still have not been paid. I have called the Harley dealership multiple times and been given the run-around. I have been given inaccurate information on multiple occasions and I have still not been paid for my bikes. The manager would not get on the phone with me this morning. This dealership has taken my property, and not paid me for more than a month.

    Local BBB

    BBB Atlanta & NE Georgia

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