Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Recreation

Home and Recreation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation.

Complaints

This profile includes complaints for Home and Recreation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Home and Recreation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 14 June 2025, I ordered a 7" Pool Table from **************************** I was told that it would take 10 days to get the pool table and I would be contacted for a delivery date. After 3 weeks (8 July), I inquired about the status. I was told that someone would need to call me back with an update. I received a call stating that the pool table was in and someone would be calling me during the week to set up a delivery date during that week. No one called. I called again on 12 July to ask when would it be delivered. Again I was told someone from scheduling would call me. Later that afternoon I was told that it would be delivered on 14 July. On the delivery day, I received a call from ***** stating that the felt was damaged, I agreed to using a temporary felt and they would order a new one. ***** stated that they would upgrade my package because of the delay and lack of communication. Around 1:30pm the delivery personnel arrived and right away stated that one of the legs was broken and they could not install the table. They took a picture and said they sent it to someone to let them know. Once they left I attempted to call ***** but there was no answer. On 16 July, I contacted the store because no one reached out with a status. I stated I no longer wanted to purchase from a company that has not provided the service as promised. I was told that I would be held to the store policy of 30% restocking fee and remaining store credit. ***** also asked had I not hear of the tariffs and I stated that it has nothing to due with me especially since no on had communicated anything to me. While they have a store policy it does not include me paying for a product and they not provide the service and not expect me to have a reasonable expectation of the services that I paid for. I was told I was being loud and not being civilized. At that point I concluded the call. I have also disputed the charge via my credit card but will approach all avenues for a full refund.

    • Initial Complaint

      Date:04/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pavilion and hot tub in January 2024 from the disputed business. February 26, 2024 was the initial hot tub and pavilion delivery date. The company only delivered the pavilion. February 28, 2024 a text message was received stating that she had a standard hot tub and not the exact hot tub that I ordered. She stated that she would order my hot tub and it would be delivered in a few weeks. March 18, 2024, the company delivered the standard hot tub and not the hot tub that I paid for, as if I would not realize it. March 22, 2024, *** stated that the supplier sent the wrong tub and that they were building the hot tub and that it would take 2 weeks to finish and then ship. It is now 4/21/2024. I have yet to receive the hot tub that I ordered. I have several text message receipts from *** giving me medical excuses but no resolve of when my hot tub would be delivered. *** stated that she has ordered the correct hot tub in March and stated that she would provide the tracking number of the warehouse where the correct hot tub was being built. That conversation was on 4/14/2024 and she has not provided the order number or shipping information.-I am now requesting a refund of the hot tub at this time because I do not feel that the company has any intention on delivering me what I ordered.I researched the company's rating and it seems as if there is major discrimination against people of color. The only review on the list where the customer had an issue and the company made right by it was a customer who did not look like myself. I continue to get the run around from *** and her family members, which seems to be only lies and empty promises. This is not a reputable company and the products do not seem to be new. They seem to be refurbished. I have been very patient with this company and tried to give them time to do right by my purchase. I would like a refund of the product as they have not fulfilled their end of the business deal.

    • Initial Complaint

      Date:02/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased what was to be a new custom built swim spa. ********** delivered a used spa with damages panels and leaking plumbing. They have not honored the warranty, They claim it came from the manufacturer with refurbished panels, They claim they have received new panels from manufacturer to replace the panels with holes filled with putty. They have not responded to my calls concerning the warranty repairs for leaks. The Manufacturer claims they did not send the tub with holes in panel but have sent to merchant replacement panels. Manufacturer - **********- will only stand behind the warranty for parts and will not refer me to another responsive dealer to service warranty.

    Home and Recreation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.