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Find a Location

Superior Overhead Garage Door Service has 1 locations, listed below.

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    Business ProfileforSuperior Overhead Garage Door Service

    Garage Doors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4212 Wheeler Rd Building C2, Martinez, GA 30907
    BBB File Opened:
    7/13/2012
    Years in Business:
    11
    Business Started:
    7/1/2012
    Business Started Locally:
    7/1/2012
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Kris Walton, Owner
    Contact Information

    Principal

    • Mr. Kris Walton, Owner

    Customer Contact

    • Mr. Kris Walton, Owner
    • Ms. Lisa Decker

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/31/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I contacted Superior Garage doors on ********* to come take an estimate on the perimeter of my garage as the vinyl trimming was coming off. Per his recommendation he was scheduled to install PVC trimming as it was better material than vinyl. **** was scheduled to come out and do the work on **** between 10AM-12PM, he came after 4:30, removed part of the vinyl and said that I had to replace wood, and he would return ***** **** came and they were a no call, no show. I called, texted and left messages and no response. At this point my wood is exposed and I have no clue what to do, I called other companies and they were hesitant to come since another company had started the work. I reached out **** to **** and **** and received no response. **** his assistant came and replace the wood boards, was informed that **** would be by later in the day to complete the work that day, never came.... At this point I have called, texted and finally I get **** on the phone and he says that he will be by ****, they nailed up some PVC boards, that were too thick for the siding that borders the perimeter of my house, siding is now cracked and there were gaps between the old vinyl that wasn't removed and these PVC boards that were put up. **** informed me that they would be back by to complete the work, with caulking etc.... **** came back by **** and caulked the perimeter only, it was poorly applied and then it rained and the caulking was running down the perimeter of my garage etc.... I have tried to reach the company by text, calls to both **** and **** and neither will respond to rectify the issue. The job was rushed and satisfactory, I have spent over $500 of money and wasted time and energy chasing down the contractors to do a job they have been paid for. Per the HOA I have to get this fixed which means I am going to have to spend more money. I have used every effort to be amicable and now I need a refund to correct the work that was poorly completed on my garage.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tim G

    1 star

    02/10/2023

    We paid for a garage door, and they did half of the work and never returned. We have tried to get our deposit back from them and have since filed a court action. This is the worst business to deal with, STAY AWAY!

    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

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