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Business Profile

Window Shades

Apollo Screen and Shade Atlanta

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ATL Apollo Screens (noted as this company), repeatedly failed to keep set appointments. Dates noted are dates this company actually arrived as scheduled.On September 29, 2023 this company installed double door retractable screens on my back patio doors. After screens were installed I (***********************) told the installer that the doors were unacceptable. As both screens were visibly very loose with wavy folds not hanging straight. I ask the installer if people actually accept their screen doors loose and waving like this. The installer shook his head No. The installer said he made the screens and would remove them and attempt to fix the problem at his truck parked on the street of my home and if he could not he would have to take them back to this companys shop to fix the problem. He attempted and told me he could not fix at the truck and needed to take them back to this companys shop. I immediately contacted *************************** the sales representative to inform him of the unacceptable problem of the screens. **** related fixing and returning to reinstall next week. This company did not return as planned as the installer has Covid this company informed me that the installer was not sick when he installed my screens. As to not being sick in my home. I said thats not how they say ***** works. On October 17, 2023 this company returned to re-install the screens. The screens were not fixed; the screens looked exactly the same loose with wavy folds. I informed the installer that the screens were still unacceptable. To be brief; the installer did not remove the unacceptable screens, stating talk to **** and left. I immediately called **** to report the screens were still unacceptable, screens needed to be removed from my home, needing a refund of my deposit and the concerning verbal words by the installer. **** requested a picture of the problem, which I did text to him. To date this company has not removed screens nor refunded my deposit.

Apollo Screen and Shade Atlanta is NOT a BBB Accredited Business.

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