Business ProfileforUnited Best Moving

I hired this company to relocate us to ** from *** When I was initially speaking to the salesman named Zach, he told me he could move all of our stuff for $4500 door to door and the price was all inclusive. He said that no additional fee would be applied. I sign the contract and paid the deposit. When moving day came, a third party showed up and they had their own set off fees that needed to be covered. I called United and they claimed that they are just a broker. After checking their website, they FULLY CLAIM to be a moving COMPANY, not a broker and their website states all the same promises. They also seriously misquoted the square footage of my belongings because I had a lot more than what they quoted me. I complained to the company that the average person doesn't walk around knowing what the square footage of all their belongings is if placed in a truck. That didn't matter. I was outside of their allotted time to request a refund and they wouldn't refund my deposit. They also neglected to tell me that there was a 5% charge for using my credit card so my deposit of $2650 turned into $2782.50. I fought with them and sent them all the promises that were made to me by their salesman, and they didn't care. They only response on the number of emails to me was, "You signed the contract". I just want the world to know that they are a dishonest company and they will do ANYTHING to get your money and keep it.