Business ProfileforBaymont Inn

I had made reservations with the Baymont Inn in for two rooms for a three day stay. My reservations were for **** *** *** *** ** 2023. My confirmation numbers for the two rooms were ************* for a room with two beds and confirmation number ************* for a room with a king bed. When I arrived the evening of **** ** to check in, I was informed by the clerk at the front desk that one of my rooms had been given to someone else even though I had prepaid for the room. The hotel was completely booked and had no other rooms. The front desk clerk told me that they did have the one room still available but when I went to inspect the room, I found it totally unacceptable. The shower had tiles missing on the shower walls and the shower smelled mildew no doubt from the water getting behind the walls with the missing shower tiles. I took some toilet paper and ran it across the shower floor and the toilet paper came up black with dirt and human hair. The sink faucet had a constant leak that wouldn't turn off. I went back to the front desk to complain about the room but the clerk told me there was nothing she could do because the hotel was completely booked. I used the room to make reservations at another ******* ***** ******** ** ******   I have called customer service at Wyndham Hotels and they directed me to contact the hotel manager directly at the Baymont Inn. I have made numerous calls to the hotel to talk with the manager but hadn't had any luck contacting her. When I call the hotel and choose the manager option on their phone options, I get a message that the manager is not available and that her voice mail box is full so I'm not able to leave a message, I have called the front desk and on my first attempt at three in the afternoon, I was told that the manager had already left and wasn't available. I asked if I could leave my name and number for her to call me back. I never received a call back. I want my money back.