Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ***** ************ ********************** 6/28/25 ***************************************************************** and Refund Issue I am writing to formally report an unsatisfactory experience with Hair Euphoria/ Everythings Euphoria, located in ***************, ********On 6/20/2025 , I scheduled an appointment for a flip over method. Upon my arrival, I discovered that she was working on another client simultaneously without prior notice or disclosure. Despite waiting for over an hour, my appointment was not fulfilled. I then requested a refund of my deposit, which was paid at the time of booking.Since that day, I have attempted to recover my deposit. However, it has now been over a week, and I have not received my refund. The business owner has refused to return my deposit and has provided no valid explanation. Additionally, when I inquired about my refund, she told me to contact my bank. I have checked my bank account and can confirm that she did not process any refund, and instead, she credited my account with a $0.00 transaction. I have screenshots , bank statements and text messages as well.Furthermore, I have concerns about her operating without a valid cosmetology license, as I have verified she does not hold any applicable licensing from the ********************************** and Barbers.This experience has been highly unprofessional and disappointing. I am reporting this matter to prevent others from experiencing similar issues and to seek guidance on recovering my deposit.Please advise on the appropriate next steps, and I am willing to provide any additional information or documentation ********* name is Asia ***** but I would not like my name disclosed please(****** *****). Thank you for your attention to this matter.Sincerely,****** ***** **********************

  Business Response

  Date: 09/06/2025

  To Whom It May Concern,
  I have spoken directly with the client regarding this matter, and we were able to clear up the misunderstanding. The client has confirmed that she now recognizes it was a mistake on her part and is even willing to notify you that this was a misunderstanding.
  Regarding the refund: I did process her refund on time. The $0.00 transaction she mentioned was simply a placeholder/reminder showing that the refund was pending. Because this situation occurred over a holiday weekend when banks were closed, the refund did not reflect immediately in her account, which caused her concern. I suggested she reach out to her bank directly, as processing times can vary depending on the financial institution.
  As for the appointment itself: the client arrived late, and I had taken a walk-in prior to her arrival. I explained that I would be happy to service her immediately after completing the walk-in client, but unfortunately, the timing became an issue, and she chose not to proceed.
  I would also like to clarify that I am a certified hairstylist and currently enrolled in school to further advance my credentials. I take my business and my clients seriously and always strive to provide professional service.
  This situation was a misunderstanding, and I am glad that the client and I have now reached an understanding. I appreciate your time in reviewing this matter.
  Sincerely,
  [Your Name]
  Hair Euphoria / Everythings Euphoria
  
  

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****