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Find a Location

American Trailer Pros has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAmerican Trailer Pros

    Trailer Sales

    Current Alerts For This Business

    Alert:
    This business has a history of violating BBB's name and logo policy and has falsely stated BBB accreditation (or membership) or referenced BBB's name in an unauthorized manner, despite BBB's efforts to get the business to cease using BBB's trademark. This use of BBB's trademark constitutes trademark infringement and is a violation of trademark rights of the International Association of Better Business Bureaus, Inc.

    Additional business information

    Additional Info:
    This business has a history of violating BBB's name and logo policy and has falsely stated BBB accreditation (or membership) or referenced BBB's name in an unauthorized manner, despite BBB's efforts to get the business to cease using BBB's trademark. This use of BBB's trademark constitutes trademark infringement and is a violation of trademark rights of the International Association of Better Business Bureaus, Inc.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    200 Ed Ward Rd, Fitzgerald, GA 31750-6560
    BBB File Opened:
    7/24/2020
    Contact Information

    Principal

    • Mr. Jon Harkness, Manager

    Customer Contact

    • Mr. Jon Harkness, Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/18/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased a Trailer from a manufacturer's dealer representative. American Trailer Pros, **************** is the manufacturer. After spending $22,000 and having the Brand New Trailer Delivered, the roof is completely damaged and is pouring in water. I would like the American Trailer Pros to pay for the repair as I took delivery on this a short couple months ago. I was notified by ***** (at the manufacturer) that I did not submit warranty paperwork back to be eligible, However, Not one person at American Trailer Pros nor **************** state that they were sending any sort of paperwork, much less did the paperwork arrive in their "15" day window. This is a predatory practice by both companies to remove them from the shoddy workmanship and they are scamming individuals by sending broken/damaged and UNSAFE trailer out of their factory. They should be investigated for the fraud they are committing against consumers in the US, as well as their dealer partner's also committing fraud with them, as American Trailer Pros stated they only "sell" the product and nothing else. It was a well delivered scheme to stick me with a high dollar useless product. They are well aware of these issues and are continuing to take advantage of people, Locally and Nationally.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chavicha C

    1 star

    08/15/2022

    Communication with this company is at is all time low, very horrible. My equipment on the trailer all expired before I received my trailer. From the beginning the freezer was not working, the generator was not working had to have a replacement battery sent out before I could even see if everything on the trailer were working. Had to replace the hot water tank fuse, had multiple people look at the trailer and they state the trailer was poorly put together. Now my fryers on my truck is not working and I have only worked twice on the truck, the generator is not equipped with enough watts for my truck so now I have to invest into a new generator. They never mounted down my equipment on my trailer. My whole experience with the company has been a nightmare and will never refer anyone to this company. I have reached out to multiple people for months now and know one responds back to my calls. I have spent over $32, 000 with this company and my trailer and experience is horrible. I am very dissatisfied with this company.

    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

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