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Business Profile

Towing Company

Connect 1

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car repossessed without honor of warranty by US Auto and ******** only had contract with ** Auto never said gned nothing with other company. Would also like my personal property in car return My car was repossessed...I had an contract with h US Auto.....I paid for an warranty ove **** that wasn't honored and had to come out my pocket for tow out of shop..An company named ******** who I don't know and sent incorrect bill guess towed car ..I have personal property and money in car..I haven't been notified at all bout vehicle or personal property

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After they towed my vehicle they illegally broke into my car and took items including money, my sons football equipment and eye glasses car chargers and Bluetooth. The customer service agent is nasty and unprofessional and I think shes in on the whole scam of stealing from clients. I dont wish nothing but bankruptcy on this company and I know its coming soon.

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company repossessed my vehicle back in September. When i went to pick up my vehicle it was damaged due to the truck towing and items missing. I have been waiting since September for this company to fix my damages but have been getting nothing but the run around. This company is ridiculous. I have kids that cant sit in my back seat because they tried to remove it to get to my trunk but i drive a convertible. You cant remove the back seat. If i had a choice i would never work with this company again.

Connect 1 is NOT a BBB Accredited Business.

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