Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hair Weaves

7Strands Raw Extensions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Weaves.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau,I am writing to file a formal complaint against 7Strands Raw Extensions regarding the unacceptable handling of my recent order and the lack of customer service.On May 24th, I placed an order with 7Strands ***************** According to the tracking information provided, my package was dropped off at *** on June 3, but since then, there has been no further update on its status. The package appears to be stuck at the *** facility.I contacted *** to investigate the delay, and they advised me to either file a complaint or open an investigation. However, they informed me that if an investigation were to be initiated, any reimbursement would be sent to the company and not to myself, the customer.In an attempt to resolve this issue, I have reached out to 7Strands ********************* multiple times through various channels. I have emailed the company three times without receiving any response. I have also tried to contact them via Instagram and ********* but I have not received any replies through these platforms either. Additionally, the company does not have a phone number listed, making it impossible to reach them directly.I am extremely disappointed with the lack of communication and the inadequate customer service provided by **********************. I have not received any assistance or updates regarding the status of my order, nor have I been offered any solutions or compensation for the delay.I request the Better Business Bureau's assistance in resolving this matter. I would like 7Strands Raw Extensions to promptly provide an update on the status of my package and ensure its delivery. If the package cannot be delivered, I expect a full refund of my payment. Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.Sincerely,*************************** Order#***** Tracking#1ZF591960310966534 Amount Paid $161.45 Ordered: 05/24/2024

7Strands Raw Extensions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.