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Business Profile

Cleaning Services

Kynlee Cleaning Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 22, I hired the cleaning company for a deep clean and was quoted $350 for deep clean. This includes but not limited to dusting sweeping vacuuming tidying the house full clean of kitchen and bathrooms make bed. This is advertised on their ******** page. The companys employees showed up an he past schedules time and began to dust. I was present in the home. Owner told me it ***** take 5-6hrs to clean. After an 1-2 of dusting, owner said she had an emergency and would have to reschedule, and took the full payment of $350. Owner had not reached back out to me, on Dec ***** I sent ***** message inquiring about a reclean or a refund and have not heard back.

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Kynlee Cleaning Services about a deep clean and submitted a booking request. I expressed every specific detail that I needed done for my home. I was quoted $325. Once the cleaners came out to my home for our 11am appt (which they showed up late for), they gave another quote:$380. I said that is fine. I asked what was the ballpark to be done, I was told 5-6ish. I said ok. I touched based about 445pm asking how we were looking and they told me 2-3 more hours. I said ok, I had a grocery pickup at 530 but I could reschedule that if I needed to. Then I said I will run other errands since they needed that time. I contacted them again around 645pm and they told me they hadnt started on the kitchen yet. I said ok, we were an hour away. I asked them if they wanted to come back since it was getting late and I knew they were exhausted. The Kitchen was not complete. The stove/oven were to be deep cleaned, along with the fridge and freezer, microwave etc. I paid them $500 through cashapp. There were a handful of reschedules, one due to me not confirming officially after stating that will work. The FINAL reschedule was Friday, 5/3/24 for 12pm. They did not show up and I had to call them to ask them if they were not coming. They asked again to reschedule for the following week. I told them no and I wanted a partial refund. The cleaner offered me an insulting $30. I was told to reach out to the owner ***** who insulted me even further by stating she would give me a $40 refund, final solution. I told her that would not suffice. I continued on and submitted a review on their fb page along with Yelp. I started receiving harassing phone calls and texts from the cleaners whom I know was ***** the entire time. They attempted to dox me by posting pictures of my home and etc. If I pay for a service, I expect that service to be completed. I was gracious and accommodating for it to get done, but it kept being dragged out.

Kynlee Cleaning Services is NOT a BBB Accredited Business.

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