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Business Profile

Mushrooms

2funguys.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mushrooms.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased one of their shiitake mushroom logs from the *******-Sonoma website on 4/13/2023. The log came with a little slip of paper explaining that due to COVID they had to use a younger log that can take longer to fruit (7-9 months). However they stated, We guarantee our logs to fruit.After about one year of the log not fruiting, I called and spoke directly with one of the (owners?), I believe it was ****. He gave me tips to try, which I did. Unfortunately, here we are at 2+ years since purchasing the log and it has never fruited for us. I placed a call and left voicemails for both people named on the website (**** and ******) asking for either a replacement log or a refund, and have gotten no response. I also emailed the company and have gotten no response. This is highly disappointing considering the amount they need to refund me is small ($41.29) and a replacement log is also relatively easy to do. The right thing to do is give me one of the above since they gave a guarantee. This business is not operating with good business practices at all. I also asked ********-****** for a refund since they should stand behind all businesses and their corresponding products advertised on their website, but they would not due to the length of time that has transpired. This was a situation that required a long length of time to play out due to the nature of a young mushroom log that needs time to fruit. So responding in the first year might have been too early.

  • Initial Complaint

    Date:05/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a shiitake mushroom log on Apr 15 2024. I have not received the item and the tracking information provided states 'Shipper created a label, *** has not received the package yet.'I tried contacting the business several times through email and phone but have not received any response.

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business claims to have a 100% satisfaction guaranteed return policy. The mushroom log that I received as a gift has not produced any mushrooms. I simply want a new log to replace the one that didnt produce. I have attempted to call them over the course of two weeks. Ive made 4-5 phone calls and left messages. Ive also send two email communications and havent heard back. Here is a copy of a link to their return policy and contact information. ***************************************** information is below. *************************** ********************************************************** ************ ****************

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased their product, Order # ****. Followed the directions provided and product didn't perform as advertised. I contacted the business, explained the problem, provided the information they requested, and was told to try again. I found this to be a put off because their product does not work. I asked for a refund and they are not acting like they are wishing to comply. This product is defective. I want to return for my money.

    Business Response

    Date: 10/18/2022

    we worked with customer. We refund money as you can see above. Thank You 

    Customer Answer

    Date: 10/18/2022

    I received an email from  2funguys indicating that they had refunded the amount via PayPal. I am unable to use PayPal, although I have tried several times. I have requested that they send the money directly to me at my home address.

    Business Response

    Date: 10/24/2022

    we sent refund back to customer 

    Customer Answer

    Date: 10/25/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

2funguys.com is NOT a BBB Accredited Business.

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