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Business ProfileforSerta Simmons Bedding LLC
Current Alerts For This Business
According to information in BBB files, Simmons Company has a pattern of complaint alleging Product Issues and Guarantee or Warranty Issues.
Consumers are stating they are purchasing mattresses that are defective and/or not as advertised. They are also contacting Simmons Company in regard to the warranty coverage of their mattresses. If no technician is available, consumers are subject to the responsibility of documenting and supplying Simmons Company with the necessary information.
Some consumers are stating that once the necessary pictures and documents are received by Simmons, they are receiving incomparable replacement mattresses, not of original size, style, or firmness. While others state that all communication ceases.
On September 23, 2021 and April 14, 2022, BBB contacted Simmons Company seeking their voluntary cooperation in eliminating the pattern of complaint, however Simmons Company failed to respond to either request.
This aspect of the Business Profile will be udpated once additional information becomes available.
Additional business information
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 2451 Industry Ave, Doraville, GA 30360-3159
- BBB File Opened:
- 1/1/1979
- Years in Business:
- 10
- Business Started:
- 6/27/2013
- Business Incorporated:
- 6/27/2013
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Beautyrest
- Simmons Company
- Simmons Mattress
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Ms. Jerilyn Zeller, Complaint Contact
- Contact Information
Principal
- Ms. Jerilyn Zeller, Complaint Contact
Customer Contact
- Ms. Jerilyn Zeller, Complaint Contact
- Raymond Rita, Director Customer Service
- Additional Contact Information
Phone Numbers
- (877) 399-9397Other Phone
- (404) 534-5000Other Phone
Email Addresses
- Primary
Website Addresses
- (877) 399-9397
Customer Complaints
179 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
17 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Don H
03/07/2024
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