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Playgrounds

Catch Air Dacula

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a party on march 22nd for April 6th 2024 from 5-7 I was told I would hear from the location a week prior to my party to confirm all of my party details . On the date of my event I have been trying to reach the location since 10am and have been unsuccessful. I called the snellville location at 2:30 spoke with ********** advised her that I was very upset I have no details on my party I dont know if its confirmed also if I want to cancel any food or the event Im unable to reach the location in dacula . I arrived at 4:40 spoke with **** who identified as the manager I expressed to him how upset I am with the lack of communication regarding this party I advised him if I didnt have quest scheduled to arrive I would cancel this party . He was very unprofessional. He didnt offer me an apology all he said was Ill Try to have the room ready as soon as possible . I spent over $500.00 with this establishment. I emailed corporate no response also ******************* the Assistant GM blocked me from her cell phone and refused to return any calls or resolve my request I want a full refund I spent almost $700 .

Catch Air Dacula is NOT a BBB Accredited Business.

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