Business ProfileforHyundai of Cumming

On June 24 2023, My wife **** and myself went to Hyundai of Cumming/ ******* of Cumming, located at 750 ************** Cumming **, ***** *************). Upon our arrival we were met by a car salesman (Mr. Skip *******, PH: ************, email: ******************** We were looking to purchase a ******* *** and trade another vehicle in. While inquiring about a 2023 ******* *** (VIN: *****************). I (******************) asked if this said vehicle was a Certified Pre-Owned and both ****************** and the sales manager ( unknown name) stated to me and my wife that it was one of their vehicles and the said vehicle was a Certified Pre-Owned vehicle. I asked for a document showing that the vehicle was a CPO (Certified Pre-Owned), and ****************** showed a piece of paper, taken from the service department. ****************** stated that the shows that the vehicle is CPO and any dealership will see the information if work is ever needed.Believing in the statements provided by Mr. ******************* and his sales manager, about the said vehicle being CPO, my wife and I purchased said vehicle. February 2024, I had contacted ******* for a request for reimbursement and was informed that Im not eligible for the reimbursement because there is no CPO contractor for said vehicle. Since February 14th, 2024 I have called and left multiple messages asking for a call back, and had received no response.February 17th, 2024 I went to the dealership and was given a business card for a sales manager named *************************. I called ****************** and left a couple of messages requesting a call back. I had not received any call back from ******************.I did receive a phone call from a ********************************* who had sent me a copy of the inspection for the said vehicle, and promised to get more clarification on my complaint. ****************** since February 19th, ***************************** back.February 27th, 2024 I had called ******* to file a complaint against Hyundai of Cumming/ ******* of Cumming. ******* was able to get a hold of the Director of Sales *************************. ******* informed me that ************** was looking into the matter and would follow up in a weeks time. March 1st.I (***************************) went to the said dealership to inquire about why my purchased vehicle was not CPO, when I was told it was at the time of purchase. Upon my arrival I spoke to the Director of Sales ************************* (Phone: ************, email: *********************************** I informed ************** of the issued and how I have not had any response since reaching out to the dealership several times before our meeting. I informed ************** that it was discovered after talking to ******* ********** that there was no CPO contract for my said vehicle. ************** stated that he doesnt see in their system that my vehicle was a CPO and was not able to further investigate the issue, because they dont keep files on site and will have to request the documents. ************** was informed that I was told by the sales manager and ****************** that the vehicle I was purchasing was a CPO. ************** stated that he would need time to look into the matter and would get back to me in a week.While still at the dealership in the service area (waiting on my vehicle, was being serviced) Mr. ******************* came over and sat next to me asking if everything was okay?. I informed ****************** that I did not appreciate being lied too, ****************** looking at me stated, what do mean? I informed him that the vehicle he sold me was not a CPO vehicle, and ****************** answering right away stating 100% it is a CPO vehicle. ****************** was informed that his Manger (*************************) stated that it was not a CPO vehicle. ****************** stated that I shouldnt worry and that it will get straighten out.March 6th, 2024 Called ************************* and received no response or call back. March 8, 2024,I received a call from ******* ********* stating that they have talked to *********************. ******* informed me that ************** states that he had followed up with me stating that the vehicle was not sold as a CPO vehicle. I had filed a formal complaint with *******.Since the time of the complaint was made no one from Hyundai of Cumming has attempted to resolve the issue.At this point the purchase of our vehicle was based on a fraudulent sale made by Hyundai of Cumming. The resolution to the problem would for Hyundai of Cumming to Certify said vehicle.