Business ProfileforGroome Transportation of Georgia

On ** Mar 2022 @ about **** pm, My daughter and I gave the Groome Driver our luggage to load up in the van. My luggage was the 3rd piece of luggage to be loaded into the van. The Groome driver underestimated the weight of my luggage by yanking on the handle of the bag...the handle of my luggage broke. He apologized...and told me I can fill out a form once we arrived in ********, GA. I filled out the paperwork, the desk clerk that gave me the paperwork to fill out took pictures of the luggage. I tried to give the paperwork to the driver to fill out, because the driver was standing behind the clerk who took the pictures. The clerk told me that he has another run, and that she will give it to him later. It's been 13 days...I haven't heard anything back from Groome. On ** Apr 2022 @ about **** the manager in ********, GA said he would call me back in an hour...and he never did. On ** Apr 2022@ about ***** I left a message on the Groome's answering machine..I never got a call back again. On ** Apr 2022 @ about **** I physically went down to the Groome Transportation office in ********, GA. The manager "Mike" claimed that this is his first time learning about the luggage, that Groome isn't held liable for the luggage, that he still needed to get a statement from the driver. I've asked to get the Area Manager's number. I keep getting the runaround with Groome Transportation Office in ********, GA. 1) Groome Manager claim that they can't give me the actual number to the Area Manager 2) Groome has no telephone numbers listed, or can be given out if a customer has a problem with the manager. This is RIDICULOUS!! Everyone has a boss...that has an actual number 3) How can Groome not be held responsible for luggage when the driver broke my handle 4)What is the timeline on complaints & why the manager doesn't know this timeframe 5)Groome Driver should've filled out the complaint immediately,.it's been almost 2 weeks 6)Why do I have to fill out the form again