Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Sparrow Property Management, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Sparrow Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sparrow Property Management, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with someone regarding the house, and the smell, and manner of the house. I let the property manager know that I would not be interested due to the odor, and the fact that I knew someone perished there. She stated that due to my credit report I was never approved. The issued only partial refund of my funds. I made two separate payments one for 1159.99, and another for 749.99. They have only refunded 1150.00 so. I need the remaining 759.98 that has been paid for a property I never dwelled. Nor was I legally approved for, and some is now occupying

      Business Response

      Date: 02/27/2025

      Good afternoon,


      ******** *. ********** completed a rental application online on ******** *, ****. She received a conditional approval due to her credit, which required payment of the first and last month's rent in addition to the security deposit.

      Ms. ********** signed a lease on ******** *, ****, with a move-in date of ******** **, ****.

      Her ex-husband contacted us for instructions to pay the rent and security deposit online. The security deposit was paid online on ******** *, ****. The prorated rent for ********, in the amount of $728.33, was paid online on ******** **, ****. The last month's rent was paid online in the amount of $1,150 on ******** **, ****.



      Ms. ********** traveled from *********** **, to ********* **. After viewing the home and the area, she decided she did not like Columbus and informed us on ******** **, ****, that she would be moving back to ***********.



      **Lease Break Discussion:**


      The normal lease break fee is two months' rent. We informed Ms. ********** that she would not be reimbursed for ********'s prorated rent; however, the security deposit was refunded on ******** **, ****, because she did not cause any damage to the property. I assured Ms. ********** that we would work diligently to find another tenant by ***** *, ****, so that her last month's rent could also be refunded. Fortunately, we were able to secure another tenant who is moving into the property on ***** ***. I notified Ms. ********** on ******** **, ****, that the property had been leased and that her last month's rent would be returned to her by ***** **, ****. 

      I have attached a copy of the tenant ledger. Should you require any additional information, please feel free to contact me at ************.


      Business Response

      Date: 03/04/2025

      The ***** **** last month of rent has been refunded to the tenant via check to the forwarding address in ***********.

    Sparrow Property Management, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.