Complaints

This profile includes complaints for Flournoy Properties Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Flournoy Properties Group has 14 locations, listed below.

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  Flournoy Properties Group

  1100 Brookstone Centre Pkwy Columbus, GA 31904-4577

• 

  Flournoy Properties Group

  35 Folly Road Blvd Charleston, SC 29407-7586

• 

  Flournoy Properties Group

  4402 Riverchase Dr Phenix City, AL 36867-7526

• 

  Flournoy Properties Group

  19707 US Highway 280 E Smiths Station, AL 36877-4031

• 

  Flournoy Properties Group

  1000 Aventine Dr Arden, NC 28704-0260

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a refundable deposit of $300 to be put on the waitlist for an apartment in February. In July I emailed a minimum of ten times and finally recieved information on a guarantor. My mother filled this out twice and got no response. Once I got confirmed for an apartment and was waiting on credit and background checks, this group stopped communicating. We finally recieved a response after I signed a lease for another apartment due to timing constrictions (the other apartment complex sent me a lease to sign within 72 hours). The eventual response I recieved from Amberleigh South, stated that the state of ***** ******** was backed up in regards to background screenings. So I began to request my refund starting with a phone call on July 21st that went unanswered, like all previous phone calls since February, and an email which also went unanswered. I continued to reach out via phone call and Email, both of which were unanswered. So when I moved into my apartment I visited their office where a leasing agent contacted the manager and provided me with their email as well, I also emailed the manager twice and was left without a response. After a week I revisited the office and was told by another leasing agent that she would contact the manager and email me back by the end of day, this was 4 days ago and I still have not received a response or a refund. This is frustrating and I would just like my refund at this point.

  Business Response

  Date: 08/12/2025

  Good afternoon, 

  Below is the correspondence dates our leasing agent had with the ****** *******.

  2/18/25 - Applied to waitlist.
  6/18/25 - We called ****** in response to an email we received from her.  There was no answer/no voicemail.
  6/19/25 - We emailed ****** about being moved from the waitlist and going to unit #**** or #****.  - ****** replied on 6/19 and stated she was out of the country.
  6/25/25 - We followed up, and moved her off the waitlist to apartment #****.
  6/30/25 - Telephone conversation w/****** regarding her income that did not show 3 times the rent, which is part of our qualification. Gave instructions to add her mom, ***** *******, as Guarantor.
  7/1/25 -   I emailed the link to ***** to complete her application.  She didn't apply until 7/10/25.
  7/2/25 - I just listened to a voicemail from ***** that she left with AI Elise/Joy trying to reach a leasing agent. FYI, we use a AI bot for prospects to help field calls/inquiries. ***** was getting frustrated because she was not reach a actual leasing agent. 
  7/2/25 - ****** our leasing agent had an 11:48 minute conversation with ***** taking her information (in knock under Paul and ***** *******.)
  7/10/25 - ******'s mom applied.

  7/17/25 - We received the completed NEW ******** report Thursday afternoon 7/17/25 (I was off Friday, 7/18/25, and rescreened them together on Monday 7/21/25)
  7/21/25 - Rescreened criminal background screening together and received Approved screening on 7/21/25. 
  7/22/25 - Application was cancelled by ***** saying we are taking too much time, and wants their application and admin fees to be returned.

  In addition, we are happy to refund the $300. The refund will be issued in the form of a check cut from our accounting department.
  We apologize for any confusion and frustration this may have caused. Your satisfaction is important to us, and we appreciate your understanding.
  If you have any questions or need further assistance, please do not hesitate to reach out to us. Thank you for your patience and cooperation in this matter.

  We just need a forwarding address. 

  
  Best regards.

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please send to the address attached to the statement.

  (**** * **** ****** ****** *********** ** *****)
  
  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business uses unfair practices to collect extra fees from residents. My renters insurance renewed and it had only been ONE day, I was never without coverage, I just needed to send in updated paperwork, this company charged me a $50 fee, in my lease it does not give any specific time or grace period as to this lease violation as it does with every other clause. Julie at corporate tried to talk around the subject and was very argumentative and I can see by residents are moving away after one year and they are begging for resident referrals. I want renters to be advised of these unfair practices before spending thousands and calling this place your home

  Business Response

  Date: 03/10/2025

  Dear *******,
  
  We have received
  your Better Business Bureau complaint as well as you and your family members
  negative ****** reviews regarding your experience.
  
  As stated in your
  signed Lease Agreement and Insurance Addenda, both obtaining renters insurance
  and providing proof of coverage to the community staff on site is a resident
  responsibility. A responsibility that has been acknowledged by your signatures
  on *********, **********, and again on ********.
  In addition, on
  ******* *** ****, you received your first Insurance Protection
  charge of $50, again making you aware of the applicable fees if your insurance
  requirements ever fell under a default status. In efforts to use fair practices
  and understand there were external circumstances that caused the default in
  ******* ** ****, as a courtesy, our onsite team reversed this charge in your
  account.
  
  Though we understand
  that your insurance policy never defaulted, again, records of your renewed
  policy were never provided to our team prior to the charge assessed. In order
  to meet our insurance requirement, your dwelling has to be insured by coverage
  at all times and without proper documentation, there is no way for our systems
  to acknowledge valid coverage of your apartment home. The lapse, by even one
  day, will flag your account for compliance and auto insert temporary coverage
  known as the ********* **********. This isn’t a fee that we asses to residents,
  it is a service that we are billed for, which is then is billed back to the
  resident at fault. 

  To avoid any future
  missed communications, we recommend using an ***********. They are easily
  accessed through your resident portal, will meet our requirements and will also
  conveniently provide us with proof of any coverage or change, saving you any of
  the hassle of having to notify our team at each renewal. You are also able to
  reach ******** at ************.
  
  Our community
  team’s constant focus is to provide fair and equal treatment of all of our
  residents, prospects, and customers.
  Please feel free to
  stop by our Leasing Center to address any additional concerns. 

  Customer Answer

  Date: 03/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: it never defaulted on *********, that was an error made by Marisol in the office which has given me a negative regard on my account when in fact they were slow to update my insurance information when my apartment switched, they were also slow to update my information this time as well I have received correspondance twice about it not being updated in the system. I am also rejecting because a company where residents spend THOUSANDS monthly should be more caring and compassionate about their residents and no other complex I've EVER dealt with would cause this much chaos and confusion over $50. So my review stands because the experience even before this has been less than stellar. Even when my bathroom was flooding due to an upstairs neighbor I had to hunt down someone in corporate to be relocated and it happened at least 3 times. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Customer Answer

  Date: 03/11/2025

  Can you ensure that my response to their response is also posted with their answer due to the fact that incorrect information was supplied. My insurance never defaulted in ******* **** and letting this remain could give imply that the complaint is of nuisance when the business is in fact using unfair practices to collect fees

• Initial Complaint

  Date:10/04/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ****** ******* ***** on 9/28 and did the move in inspection. I told the leasing office that I saw rust in my dryer and they said maintenance would come look. Maintenance came and spray lime, rust cleaner inside the dryer and left. The rust stains are still in the dryer and I cannot put my clothes into a dryer with rust. The rust will stain my clothing. I asked could they switch out my dryer and they sent maintenance to patch a problem. I decided to put a complaint in to let the property management team know what is going on. I've never seen rust inside of a dryer but rust inside a metal dryer over time with heat, mositure, will spread and no I cannot use this current dryer. Hopefully they can replace the dryer, if not, I will have to move somewhere else.

  Business Response

  Date: 10/04/2024

  Resident moved in and requested maintenance come look at her apartment due to a spot which she believed was rust. Maintenance went to the resident's apartment with her in tow and ensured the resident this is a brand new dryer and the area of concern was not rust, but indeed standing water. They cleaned the entire dryer with **** **** and removed the area of concern. The resident stated that she was fine with this result. 
  
  The resident came into the office 2-3x since this incident and did not report any further concerns or issues regarding the dryer and the stain. 
  
  As of 10/04/2024 at 11:00 AM EST, maintenance has swapped out the resident's dryer with another unused, brand new, dryer from a neighboring vacant unit.

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an error when I submitted my rent I picked the wrong acct and showed that I did have the funds available and how I tried to fix it but I was too late. The Manager was very cold and said they could not reverse the fee even though I tried to show proof of fund she did not hear or want to listen. They have not been the same since a visit they did and I explained everything. I tried to file a grievance a couple months back but they never provided the paperwork. I have paid consistently FOR 7 MONTHS never a bounce back even when they tried to over charge me when I first moved in and I had to fight to get that fixed.

  Business Response

  Date: 08/13/2024

  I would like to get this resolved for you, but I cannot find your name in our system. Can you please tell me what property you live at?

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved by the state for rental assistance after months of hold up by the leasing manager who refused to submit documents to the state until myself And daughter fought hard.. now approved and an eviction file later she is refusing to take almost 20k in funds for my rent. She now saying I don't qualify for my unit 2 bedroom because of the sale of the property and its new owners I guess. I am in a 2 bedroom because the place didn't have an Ada compliant unit so they moved me here. I have *********** and undergoing treatment and will be homeless because of unfair rude and disrespectful practices. The leasing manager refuses to give me any records of my tenant file to even try and get help. The corporate office refuse to contacted back and won't return. Calls or emails. I file a complaint and they send toy leasing office where the manage then treat me rude and even sometime not acknowledge my presence in her office. She yells and shrug me off as if I'm below her. HELP I NEED A CORPORATE CONTACT. I WANT TO RESOLVE IN HOUSE RATHER THAN TAKE MY RECORDS WHICH ARE LEGAL TO USE IN COURT BECAUSE I HAVE CONSENT AMD FILE A SUIT. I HAVE ****** TO FIGHT I DONT WANT TO FIGHT THIS TOO.

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/11/07) */
  The resdient's rent went up on her renewal per the state limitations. Residents have to qualify for the apartments on renewal is the rate goes up. Current resident owes $2,616.50 in past due rent. An evection was filed on the past due rent.