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Find a Location

Furniture Queen has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Furniture Queen

      2111 Buena Vista Rd Columbus, GA 31906-3120

    • Furniture Queen

      3885 Miller Rd Columbus, GA 31909-4757

    • Furniture Queen

      2115 Eisenhower Pkwy Macon, GA 31206-3185

    Business ProfileforFurniture Queen

    Furniture Stores
    Multi Location Business

    Current Alerts For This Business

    Advertising Review:
    On May 25, 2021, BBB contacted the business regarding its advertised claim of '70% off liquidation sale. The ad failed to state the basis for the 70% off, such as 70% off regular price as required by BBB's Code of Advertising. BBB also requested substantiation of advertised claim "Best prices in town 100% guaranteed"The business did not respond to BBB's request for revisions and clarification in its advertising.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Furniture Queen has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Furniture Queen

        2111 Buena Vista Rd Columbus, GA 31906-3120

      • Furniture Queen

        3885 Miller Rd Columbus, GA 31909-4757

      • Furniture Queen

        2115 Eisenhower Pkwy Macon, GA 31206-3185

      Location of This Business
      2111 Buena Vista Rd, Columbus, GA 31906-3120
      BBB File Opened:
      10/30/2018
      Years in Business:
      5
      Business Started:
      7/13/2018
      Business Started Locally:
      7/13/2018
      Contact Information

      Principal

      • Mr. Abdallah Khatib

      Customer Contact

      • Mr. Abdallah Khatib
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/20/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On Friday March **** I went to Furniture Queen located at to look at and possibly buy a living room furniture set. Their were two employees there and we had a great meeting, we spoke about church and the Bible. Even though they only had the picture of the furniture I was interested in the interaction was very positive. I apply for credit which was approved but the employee took $167:98 from my bank card stating that it’s the amount needed to make up the total price of the living room set. After she called the warehouse to setup delivery she told me that her supervisor told her he sold the item that I purchased and he suggested she give me different item which was more expensive than the one I purchased at the same price. My receipt shows the items is not more expensive but that they are around the same price. Today March **** I received a call from delivery person asking me confirm my address and payment. I asked him what payment, he said $151 for the delivery of the living room set. I told him I was not aware of that. It’s not on my documents. I then went to Furniture Queen to find out more information about the fee. The young lady got very angry and aggressive with me from the moment I started explaining what was going on, even to the point of taking my picture which she denied, I told her I heard the shutters but she still denied it. She told me all sales are final and that the items belong to me. I asked her how can I own them if I haven’t received the items, she said all sales are final. I asked for her supervisor’s information but she said there’s no one above her and refused to give me any help. I stood there for half hour with no one saying anything so I left because I did not want them to call police on me and say I was causing problems. She was so angry that I even asked her what happened between Friday and today because we had a positive interaction. I am out of $167:98 and charged $431 to be paid on April 3rd. How is this even legal??

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jay L

      1 star

      01/16/2024

      Beware of the service after the sale! You will be told what you want to hear to make a sale until its time to make the delivery. In this case we were given a delivery window on ordered furniture of 5-15 days for our parents transitioning into an assisted living facility. A month later still no furniture and no confirmed delivery. We will probably end up spending additional money to have the furniture delivered piece meal . The bigger issue is the absolute rude response by the location sales person when we showed up to get an update at the store. Not a business I would recommend .

      Local BBB

      Better Business Bureau serving the Fall Line Corridor, Inc.

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