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Business Profile

Computer Software

OmegaFi
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter is in ***** * ***** ** ************ State University. We are bombarded with statements, saying she owes money, but we have attempted to notify the financing operations person located on the bottom of our statement, but they will not return calls. The one person I did speak to said they had questions about some of the charges we were billed for also, and that they would get someone to reach out to us. No one ever did. We keep getting statement after statement saying she owes money.

    Business Response

    Date: 02/02/2024

    OmegaFi is the Billing Software Provider on behalf of the ******* ** ************ State University. We have passed your concerns to the local chapter and their advisors, however OmegaFi is not authorized to remove any charges from member accounts, nor do we have details on what the specific charges billed are for. 

  • Initial Complaint

    Date:11/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter was a member of ***** *** **** at the University of ******** at *******. She changed to unaffiliated status in May of 2023; however, she has continued to receive statements charging for membership fees for the time after she changed to unaffiliated status. She has made every attempt to contact them via phone calls, text messages and emails to remind them she is unaffiliated, and should NOT be billed any more. They have responded to some of her communications stating they would get her status updated. She has been in direct communication with Emily H*** the Financial Vice President at ************* and ********************* However, last week, we received another statement addressed to our daughter ******, as well as my husband ***** and myself stating we owe $339.31 , which includes late fees. The statement says if we don’t pay, we will be turned into a commissioned collection agency.

    We do o not want this to affect our or our daughter’s credit, as we have done nothing wrong. Please assist us with getting this matter resolved. We have made every effort to resolve this on our own in the last 6 months, but have not been successful.

    Business Response

    Date: 11/09/2023

    OmegaFi is a 3rd Party Billing Service on behalf of ***** *** ****, University of ******** at *******. Therefore we are not able to make account adjustments to accounts without approval from ***** *** ****, University of ******** at *******. We received approval from ***** *** ****, University of ******** at ******* to make proper adjustments on this account on ******* **, 2023 As of that date, the account balance is $0. Updated account summary is attached.

OmegaFi is BBB Accredited.

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