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Find a Location

Enclave at Highland Ridge has 1 locations, listed below.

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    Business ProfileforEnclave at Highland Ridge

    Apartments

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8500 Franciscan Woods Dr, Columbus, GA 31909-5664
    BBB File Opened:
    6/3/2013
    Alternate Business Name
    • Avana Highland Ridge
    Business Management
    • Ms. Sylvia Lawson, Community Manager
    Contact Information

    Principal

    • Ms. Sylvia Lawson, Community Manager

    Customer Contact

    • Ms. Sylvia Lawson, Community Manager
    • Ms. Katie Akaa, Assistant Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/15/2021

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I recently purchased a house and vacated my apartment at Highland Ridge apt*****. When I received my final statement there were multiple unknown charges on my account. They are charging me $175 for trash removal stating that I left trash bags outside the apartment, which I left several very clean and dry trash bags for removal, I paid $30 a month for valet trash removal until the day I moved out. They state there is a limit on bags that will be picked up by the valet company. There is no statement anywhere in my lease papers saying there is a limit to how many bags they will pick up, they are trying to charge me $25 per bag even though I already paid for trash removal. Plus if there was a problem with it I was never notified and allowed to remove it they just decided to charge me extra for something I already pay for. Then there is the situation with the charge of $699.52 for carpet. They are trying to charge me to replace the carpet in the whole apartment stating there was a yellow stain in one of the rooms from my pet, but they do not have proof of this yellow stain. When I moved in the carpet was a little worn, I notated on my lease papers that there was paint in the hallway on the carpet, bulking of carpet in the hallway and a small missing area by the front door. The carpet should have been replaced prior to me moving in but it was not. I am aware that they use a third party vendor who decides to save the carpet or not, I am acquaintances with a worker for this vendor and they stated that the small yellow spot they mentioned could have been removed but the boss stated the carpet was 3 years old and had been needing to be replaced anyways. I do not feel that this is a fee that I should have to personally incur because there lack of maintenance. Please assist me with this matter. Thank you

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

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