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Business Profile

Storage Units

SecurCare Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this unit to check two indoor parking locations for two classic vehicles that are being shipped to *******, **. When I left iStorage, I informed the site manager that I would take the two spots and ask her if I needed to pay now and she said you pay when you bring the vehicles on Jul 28th. I went out of the country and when I got back, I had two storage confirmation emails with payment options from *** Storage and not iStorage so I called the facility on July 8th and when I could not get anyone, I called the national number and ask them what was going on. They informed me that although I had two confirmed reservations, they cancelled them and gave my parking spots to someone else. This has caused undue stress and hardship as I must now try to scramble and locate two interior parking locations for vehicles being shipped. No one provided me with any verbal, written, or explicit notice that my reservation was not guaranteed. Had I been informed, I would have paid when I went to the facility but was told I am good, and reservations were locked in. They must provide this in writing, and I am contemplating legal actions for this deceptive practice.

SecurCare Self Storage is NOT a BBB Accredited Business.

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