Business ProfileforFalcon Moving LLC

I hired Falcon Moving on 11/13/23 for a move on 11/20/23. I paid $50 via credit card deposit, and $380 in cash the day of the move. I had a terrible move experience, and I am unable to get in contact with anyone. I have called, texted, and emailed repeatedly for a resolution, or a path to a resolution.The movers arrived 40 minutes late to the scheduled move, and the two movers arrived smelling of weed. One of the movers was a tall, strong guy, and the other guy was not tall or muscular. I had only hired the movers to move a few key pieces of furniture, including a sleeper sofa, a queen *** mattress and frame, and two recliner chairs. The movers did not arrive with the tools promised, per the website. Per the website, the movers were not as descri*** "clean cut" (pants hanging down very low, and unable to move items while trying to hold up pants.) Due to being impaired (under the influence), there was a significant amount of wasted time. I moved from a 742 sq ft apartment 15 minutes down the road, and was quoted 2.5 hours (the minimum time frame) for this job. I had to repeatedly remind the movers not to move more than the furniture discussed. The furniture was not put in the designated areas, or unwrapped/reassembled. My biggest outstanding complaint is the significant damage to my hardwood floors caused by incompetence, and the damage to my sofa. There is a protruding piece out of the back of the couch, and it leans. Today, 12/5, I received an update that I "have not paid in full" and I owe ****** before my claim will be reviewed. The email indicated I paid $300, when I actually paid $380 in cash, plus $50 deposit before the move. I was advised that the $70 fee would be waived due to late arrival. I do not feel it is fair to pay for more time than quoted when the movers arrived impaired, incapacitated, and stalled for time to run up the clock. I am seeking to be made whole regarding the damages to my floors and sofa, either monetarily, a replacement, or repairs.