Business ProfileforKANE Carpets

I was excited about Kane carpet products because of the wide range of colors and styles; however, the primary reason was that I could have it custom cut. My family room is sized such that standard area rugs are not optimal. I selected Kane Modish Aterya Collection, Sandy Beach. I chose to have the retailer cut the rug to size. What I did not realize (nor did the retailer) was that this rug has a directional sheen. The rug was cut so that a white/silver sheen (no pattern, no color) was all that was visible from the primary direction that the rug is viewed. I contacted the retailer and Kane customer service, both recommended to turn the rug. The rotation did make a difference. What makes it an 80% solution and not 100% is that we had the store cut the rug to specific dimensions. Although the difference is only 4 inches, it defeats the purpose of a custom cut rug. I know that Kane offers to cut carpets to specification and perhaps had I used their service, a question might have been asked about orientation so that the rug would be cut to minimize the sheen. Other lessons I learned through this process - I would buy a Kane product again (although I would be more careful). Kane customer service and their willingness to stand behind their products was exemplary. Kane customer service was with me from the moment I expressed concerns until a satisfactory resolution was found. I’ve simplified the road to resolution in this review. What I don’t want to do, is simplify the critical role that Kane customer service played in reaching that resolution. Thank you, Kane Customer Service! The retailer was no help.