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Find a Location

Blue Pearl Pet Hospital has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBlue Pearl Pet Hospital

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    410 Topgolf Way, Augusta, GA 30909-0084
    BBB File Opened:
    8/25/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Ms. Ameli Price, Manager
    • Dr. George Runnels, Owner
    Contact Information

    Principal

    • Ms. Ameli Price, Manager

    Customer Contact

    • Ms. Ameli Price, Manager
    • Dr. George Runnels, Owner

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/26/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On ******* I took my ************ mix in for a **** which she has had before. They did a urinalysis and said yes, it was AND it looked like it might have been there awhile. They suggested a culture to make sure it wasn't a high resistant bacteria since she has had them before. I paid the extra $200. They gave me meds, which were flavored tablets. She ate the first dose and threw up. The next day she wouldn't have anything to do with meds. I called, wanted a different med and they said wait for the culture to come back and we'll go from there. They called back about the culture, it came back "negative." They refused to give me a different med at all! They said because it was negative and nothing "grew" in the culture it could be something else. Wait a minute, you told me and confirmed it was a **** The meds you gave were to get rid of the****. I told the Dr on***** she didn't take meds and the nurse on ***** Dog still has**** and I spent $673 for absolutely nothing!!

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sevena S

    1 star

    03/25/2023

    I wish I could give the a negative number for a rating. I took my precious 3 year old yorkie to Blue Pearl in Augusta GA on 5/3/2022. My baby was wheezing and had been vomiting. We were left in a room awaiting care and my dog started vomiting. I ran out to front desk and told the blue pearl employee and they did nothing. I had to search the clinic to clean vomit my self. When doctor did arrive to the room we advised of my dog's vomiting. He did not even acknowledge it. I asked if my dog was in Heart failure and what stage. I was told that he was uncertain. Only to return to blue pearl two days later to see the cardiologist to be told that my dog was not in heart failure. I have called many times only to not have my calls returned and told of days when return calls would occur which did not happen. So please if you are in the Augusta ga area take you pet to UGA or Columbia for emergency care. Blue Pearl in connection with Banfield is a racket and a scam. Same corporation. Update: My baby passed away May 12th 2022 after additional trips to BluePearl and refusal of care from Banfield (location of his primary care vet). The people at Blue Pearl were heartless and compassionless regarding his death and had a lack concern and care. My baby was throughly disrespected in everyway morally and medically. The pain in dealing with these people was unbelievable. We still have no closure. My pet final end of life care was administired by north augusta pet hospital. Where he was treated with compassion and care but it was too late due to the issues with Bluepearlvet. This is a bad place. Note: If you definitely want poor care and or death for your pet this is the place. Death is almost assured along with a don't care attitude.Nothing can bring my baby back. If this review can save one family and save one pet please know I am not exaggerating about this experience. Protect your pets and use local vets and/or UGA or emergency services in Columbia SC. Stay away from Bluepearlvet.

    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

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