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Find a Location

Right Buy Automotive Sales has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRight Buy Automotive Sales

    Used Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Right Buy Automotive Sales has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2020B Gordon Hwy, Augusta, GA 30909-4453
      BBB File Opened:
      9/18/2017
      Contact Information

      Principal

      • Mr. Chris Justice, Owner

      Customer Contact

      • Mr. Chris Justice, Owner
      • Mrs. Justanya Justice, Office Manager
      • Mr. Robert Justice, Office Assistant

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/22/2021

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      I purchased a 2015 ************** from Right Buy Automotive Sales on **********. They check my credit and there were some information on my credit that I was not aware of. I gave them another job that I had worked at and they told me that I had to pay a higher down payment because of that. They didn't won't to approve me but then they let me sign the paper to get the car and $800 pay my down payment. In the middle of signing my paper work, the manager get mad with someone on the phone, jumps up and leaves in his car. Leaving me there with unfinished paperwork. I asked the receptionist to help me finish my paperwork so I could get to work. But she wouldn't. Then the man returned and apologized. I finished signing the paperwork and I left with the car. after I left, I called back to tell him the things I was having problems with and he told me to bring the car back in on that Friday************ When I arrived back on the lot, I was told they had to take the car back. And they would give me my money back on Saturday. They were not open on Saturday and I contacted them several times only to be told by the secretary, she was out shopping and the manager blocked my calls. I called the manager on Sunday and he told me he could mint give me my money back, the owner of the car had to give me the money back. I have been trying every since to get my money but no luck. The salesman that helped me, tried to find out what was going on with the car. Only to be told by the manager, he had to talk to him later because he was ******************* The problem still exist.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Most Recent Customer Review

      Victoria C

      1 star

      05/01/2021

      Very poor service and poor quality vehicles. I bought a car from here 2 months ago and it already broke down. This vehicle needed a few things and they knew it. I really don't appreciate people who use a person for their money. I have kids and a job I am responsible for. They could at least made sure the tires were good. My tires were bald meaning they could care less if I get in an accident, now the car won't start at all. I'm still making payments on it. They never provided the Buyers Guide and when I called them about the issue they made it seem like it was my fault. I gave them a $13000 check from my bank, but now I am out of a car. The problems I noticed after buying: cracked windshield that they tried to cover up, bald tires, blown head light, check engine light on, odometer reading negative numbers. I am devastated. They have $13000, but I have no car. I am stuck in a 6 year monthly payment with my bank. I had a mechanic look at it and he told me the engine was gone. It cost $4000 for an engine to be replaced and that is $4000 that I do not have.

      Right Buy Automotive Sales Response

      05/03/2021

      We spoke with this customer and offered to help. The vehicle was purchased over two months ago. It was inspected and in great shape at the time of sale. The customer inspected and test drove the vehicle before purchasing. None of her issues were ever mentioned until recently. We invite her to call us.

      Local BBB

      Better Business Bureau serving the Fall Line Corridor, Inc.

      BBB Reports On

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