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Business Profile

Storage Units

Public Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account with Public Storage was hacked back in June 2023. I could not get in my. So I called Patrick, I have a 5x15 climate control unit. Back then Patrick changed my password over the phone. I was to get back in my account and change my email and password. Well the same thing has happed again my account has been hacked and hacker again changed my email, phone number and password so I can't in my account. I also believe this same person is accessing my items I have in my storage. When I asked Patrick to change my email on back to what I had it when I original open my account he told me it can't be changed so I can assess my account. That I have to leave account the way the hacker have it. So in other words the hackers has control of my account and will not change it. Then he told me he was hanging up on me to come to the office to resolve this matter. Well I am in ****** ***** and he knows this. He just don't give a damn as longs he gets $141 each month which he is overcharging for this unit. He needs to do his job and change my email and phone number on my account so I can access my account. I pay this unreasonable amount for this unit. I should be able to access my account and Patrick should make sure no one can access my unit. I also made Patrick aware that some one stole my keys to my storage, PO Box and car. You would think he would double lock my unit so no one could access it. He has not done any thing. Is this really a logical way to conduct a business in a professional matter I DONT THINK SO

    Business Response

    Date: 03/30/2024

    BBB,
    Our District Manager Thomas has made attempts to reach out to Ms.
    ****** *******.
    We have not been able to get in contact with the customer,
    she called him  back but at 2:30am on
    Sunday and hasn’t returned my call that I made on Monday during the day. 
    We have also reached out to Ms. ******* via e-mail and no response
    back as of yet.
    BBB, we are waiting on Ms. ******* to respond via phone call
    during business hour or e-mail. 

Public Storage is NOT a BBB Accredited Business.

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