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Find a Location

Truth Roofing has 1 locations, listed below.

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    Business ProfileforTruth Roofing

    Roofing Contractors

    At-a-glance

    Customer Reviews

    3.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    2334 Washington Rd, Augusta, GA 30904-3106
    BBB File Opened:
    6/25/2020
    Years in Business:
    5
    Business Started:
    12/12/2018
    Business Started Locally:
    12/31/2015
    Business Incorporated:
    12/31/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Truth Roofing
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Business Management
    • Ms. Maggie Bembry, General Manager
    Contact Information

    Principal

    • Chris Brennan, Owner

    Customer Contact

    • Chris Brennan, Owner
    • Ms. Maggie Bembry, General Manager
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I called my HVAC to check my air conditioner when they came out, they found there was a leak when the technician went to do a nitrogen test to find the leak he asked me had I gotten a new roof I told him yes and he told me that’s what the problem was that when I had the roof put on, they put a nail straight through my air conditioning line. I called truth roofing company and told them the problem, and they tried to say that it was not their fault that in the warranty they are not responsible, but it mentions nothing about an air conditioning line. The HVAC tech can explain it much better and that is through a company called ******** ******* ********. If you need to have it explained, but they said the company truth roofing is responsible for the damage at most roofing companies fix the problem of this nature or so I was supposed to receive a call from ***** the guy who I originally spoke with when I set up an appointment for the roof and he never called. I’ve emailed him I’ve called back. I still don’t get a response , so they are avoiding me and the damage is at least $2000 or more. If you need to have it explained better please speak with **** at ******** ******* ******** here in Augusta Georgia.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Aurora C

    1 star

    12/11/2023

    It is unfortunate that I need to write a bad review for Truth Roofing, however, I wouldn’t want any other potential client to experience what I have with this company. My biggest complaint is that the hip and ridge shingles were not installed in the manner advertised in the company’s brochure, and looks substandard. Additionally, the subcontractor who works for Chris B******, and did the work on my roof, broke a piece of siding on the chimney and left it that way. When I brought it to the roofing foreman’s attention, the subcontractor denied that his crew broke it and stated he would not fix it. His way of fixing the damage was to smear paint on it that did not match. I ended up hiring Mr. *** ****** from ******’s ******* and more, to repair the botched job, because Chris B****** would not answer or return my calls. It may also be noted that Mr. ****** did an excellent, quality job, matching the missing siding.

    Truth Roofing Response

    12/12/2023

    To whom this concerns We did reach back out and went back out the property. The problem is the design of the roof and the flashing that goes all the way across the front of the house and the fact that we upgraded the shingles to a Architectural and not a 3 tab which makes the ridge different. I was able to get the whole roof approved at no cost for the customer through her insurance and also like I mentionED WE upgraded her shingles at no charge! Ben Norman was an old employee of mine so I believe that their is some bitterness going on and not a reflection of my companies workmanship. I was never made aware of a broken piece or we would of repaired it for free too.

    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

    BBB Reports On

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