Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Kismat Property Management Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2018 I leased a townhouse from a company called “************ ******** **********”. In 2019 Kismat property management took over the lease. I maintained the lease with them until June 30th of 2025 which was the end of the lease. Kismat kept my security deposit of $1700 and is demanding an additional $425 for carpet cleaning.
    When I moved into the property in 2018 under the other company, the carpet was already used. During my time there over 7 years, normal wear was expected. During the past several years, the roof had been leaking and Kismat property management made several attempts to repair it using local handymen who were not roofing contractors. I constantly had to place buckets to catch dirty water, although sometimes these would overflow due to the severity of the roof leak. I kept images of the leaking ceiling area, and also all of the maintenance requests to repair the roof over the years. Now Kismat is demanding an additional $425 and threatening to turn the matter over to a collection agency

    Business Response

    Date: 07/29/2025

    RESPONSE TO COMPLAINT;

    Page 12 line 22 of the lease agreement signed by ******* *** states that the carpet will be professionally cleaned upon move out or management will have the carpet cleaned at tenants expense. Upon inspection at move out management deemed it necessary to have the entire unit carpet cleaned. A professional cleaning company was hired and the carpet was cleaned. See attached pictures of the unit carpet before and after cleaning. The entire security deposit was used for cleaning and or repairs of the unit. No funds are being returned to the tenant.  If there are any more questions please let us know.



    Thanks,
    Phillip M********

    Customer Answer

    Date: 07/29/2025

     Complaint: ********



    I am rejecting this response because: The damage to the carpet in the master bedroom is due to the failure on the part of management to repair the leaking ceiling. I provided screenshots of the multiple requests to fix this issue. I understand that the entire security deposit of $1700 was retained by the management company, however the damage to the carpet in the master bedroom was due to the failure of management to repair the leak in the ceiling despite multiple requests which I’ve provided to the bbb. The management company is attempting to charge an additional $450 for an issue that they failed to resolve 




    Sincerely,

    ******* ***

Kismat Property Management Group, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.