Business ProfileforMilton Ruben Toyota

My wife took her 2007 ****** ***** in for A/C repair. They informed us that the repair would be approximately $1,200. We were under the impression that this would fully resolve the issue. There was no disclosure that it could possibly be any other issues in addition to that resolution. After they completed the job, we paid for all the services. Day number 2 of driving the vehicle (day 1 was from the dealership to our home) the A/C was malfunctioning in the same manner it had been prior to taking it in. We told them about the issue and agreed to bring it back in for the issue to get resolved. They contacted my wife back and stated that it would be another $1,800 to fix what they believe the issue is this time. We spoke to the Lane manager, Jake, who was very uncooperative and rudely hung up on me. Then the Service Manager, Todd, gave us a call per our request. At first he seemed very understanding of the situation but then he proceeded to speak about past years we brought the vehicle in and inquired about the A/C service but didn’t decide to get it fix. Well, our family circumstances changed and we needed the vehicle full time and was now willing to pay the cost to get it fixed. He ultimately said that it was our responsibility to know about these things. If I’m not mistaking, it is the service providers who are the experts and who have a responsibility to give the customer all pertinent information to make a sound decision. The only resolution he came up with is to discount the $1,800 and for us to still pay for additional services. Even after disclosing that it is no guarantee due to the multiple components of the A/C, after we paid for the initial services. Had we known that before hand, we wouldn’t have moved forward with the services initially. Logically, the car value is not worth that much for us to keep paying substantial amounts of money for potential resolutions that could possibly lead to paying even more substantial amounts of money. Unacceptable.