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Business Profile

Moving Companies

Best At Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Best at Moving to move me from a residence in ******** ******* ** * ******* ******** ** ************ ***** ******** ** *** *** 2023. I rented a ****** truck and they agreed to drive the truck from ******* ** *********** after loading my furniture and other items. They drove ahead of me, while I stayed behind to clean up, and when I arrived in *********** 3 hours later, they had not finished unloading the truck. I proceeded to assist them. The truck should have been unloaded in that amount of time. I then left to get cash to pay them for their services and when I returned, they had finished the move and they were taking the truck back to ******. However, before leaving to get their payment, I noticed while they were putting the items in my storage unit, there were several items that were damaged or broken and I mentioned that to them at the time and deducted $100 for repair replacement of those items. Several months later I went to my storage unit to remove some items that I needed and discovered other pieces of broken furniture such as a large dining room table leg that they failed to mention when they unloaded the truck. I then hired movers in December to remove the items from my storage unit and put in my new home. At that time, the new movers noticed even more damaged furniture that was previously hidden by boxes and other items. I began taking photos of the damaged goods. I monitor this entire move. When I began unpacking the boxes at my new home, I realized there was broken china, broken vases, crockpot, ceramic liners, and other broken collectibles and furniture such as a curio cabinet and dining room chairs. I photographed all of the broken items and attempted to contact the movers and they blocked me on their cell phone. These damages amount to thousands of dollars worth of repairs and irreplaceable family heirlooms. I am seeking payment for these damages.

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