Business ProfileforMassage Envy

My husband gifted me a year of massages in **** 2021. I was able to book an appointment in ******, but had to cancel due to feeling sick. The next available appointment was in ******* which I kept and was able to book out a few months out. Since I was unable to book in *********, I was also able to book a couples massage for my husband and I in ********. I received a call that the girl who I booked out with no lingers works at the company. It's been extremely difficult getting another appointment because they are short on staff. The last visit I was able to get was *** 2021. I have tried for 3 months to get an appointment and there is nothing available yet they continue to take my monthly payment. I tried calling in ******** to cancel due to lack of service and they told me I could not. It is not fair that they continue to take money for a service they cannot provide due to lack of staff. That is not my fault. They offer to freeze my account however you aren't allowed to use what you have already paid for. It's ridiculous and a joke. All I want is a refund of what I have not used and to no longer remain in this contract. It's a rip off to honest working people. I am seeking around $300. My husband pays $60 every month that automatically gets drafted from his account. I did not use services for ******, *********, *************************** because there were no available appointments. I tried to cancel in ******* but they said I couldn't. I also wish to cancel my contract with no penalties because of services they cannot provide due to lack of staff.