Business ProfileforEnterprise Mill

Good day,
I am extremely disappointed in the service my fiancé and I received from Heather B. at Enterprise Mills Events. Planning a wedding during this pandemic has been extremely stressful. When we researched Enterprise Mills Event, we were extremely excited for our tour and hopeful we found our wedding venue. Unfortunately, the pleasant individual via email was not who we met in person. Heather did not respect us enough to greet us. She did not take the time to introduce herself to us. She did not even bother to ask for our names. When we entered the building we were addressed with " how many people are you expecting?" I was not prepared for us to experience that level of degrading and unprofessional service. She thought that little of us to not be courteous and professional but wanted to ask how long we were engaged. She appeared to be uninterested in showing us the venue space as if she did not want our business. We were informed the rental hours are 5 hours for decorations and 4 hours for the event. When my fiancé asked the cost for additional hours. She was extremely dismissive and made it known that the bartender rate would be higher. She did not provide us with the additional fees by fiancé was asking for. The level of service from Heather B. was extremely disappointing and insulting. We were not treated with the respect and professionalism we deserve. It could have been due to her personal biases/prejudices or just her true personality towards everyone. However, she is a poor representation for this organization. I am a registered ****** and my fiancé and I both work for the ******************. We both know the importance of professionalism and respecting individuals. Our veterans are the reason we are employed. My fiancé is also a veteran and proudly served our country. Our wedding planner is fully aware of the situation. I can assure you; this type of poor service does negatively impact businesses.