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Business Profile

Auto Detailing

Marco's Magnificent Mobile Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the company to detail my car and made an appointment. They required a $25 deposit at appointment time. They didn’t show up on the day of the appointment. When I called 20 minutes after my appointment to ask where they were, the man said he didn’t know what was going on and needed 30 minutes to figure it out. I waited 4 hours and then called again. They said they were trying to figure something out. At that point, I asked for my deposit to be refunded and they agreed. 2 days later I had not received anything or heard about the refund being processed so I contacted them to ask when I could expect it. They told me they were very busy and that I was doing too much about $25. They offered to cash app it to me but never sent anything. I waited a few more days and reached out again stating that I would contact BBB and sharing my experience online. They said nothing for over 24 hours until I started to review them online. Now they’re harassing me with lawyers and taunting me about my refund. After looking online at other reviews, it seems I am not the first person this has happened to .

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against Marco Marbury, a car detailer. On August *** ***** ** **** *** I had my 2021 ** *** ***** professionally detailed by Mr. Marbury. He assured me that only soap and water was used to clean the rims of my car. However, I discovered significant damage to the metallic paint on the rims, which was not present before the service.

    Concerned, I took my vehicle to the ***** dealership for an evaluation. Their experts, along with ******** ******* ** ******* confirmed that the damage was likely caused by an acidic substance, not just soap and water as Mr. Marbury claimed. This type of damage aligns with the use of harsh chemicals, which should never have been applied to the rims. Both parties, with their extensive experience, are certain that the damage resulted from improper handling by Mr. Marbury.

    Due to this negligence, I am now facing a $2,500 expense to restore the rims to their original factory condition, as quoted by *****. The repairs are essential to rectify the extensive damage caused during the detailing.

    I also requested a refund for the detailing service, but Mr. Marbury has not issued it. The service not only failed to meet professional standards but also caused significant damage to my vehicle, leaving me with a substantial repair bill.

    I am seeking assistance from the Better Business Bureau to recover the $2,500 required for the repairs, as well as a refund for the original detailing service. I believe Mr. Marbury should be held accountable for the poor quality of service and the financial burden it has placed on me.

    I have attempted to resolve this matter directly with Mr. Marbury, but he denies responsibility and has not provided the refund I requested. I trust that the Better Business Bureau can help me obtain the compensation I am owed and prevent other consumers from facing similar issues with this service provider.

    Thank you for your attention to this matter. I look forward to a resolution.

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Left all the mess they made in yard and has yet to return to clean it up. It been 2 months. I called originally to ask him to clean there mess and also why is they left my car so soaked in water that then Marcos detailing then blows my phone up with threats to my family

Marco's Magnificent Mobile Detailing is NOT a BBB Accredited Business.

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