Complaints
This profile includes complaints for Storage Post Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 37 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been with this company for over 3 years, and my valuable items were stolen from me. I am in disbelief on how the customer service/ manager was unprofessional, and rude. *********, did not show compassion for my storage being broken. Knowingly, he is always present upon my arrivals. However, this happened in a time span of 6 days total. I've had sentimental items that were taken, merchandise , along with my identity. There are 24 hour security cameras. This matter was filed as a police report.
Business Response
Date: 02/16/2023
We are very sorry for your loss. We will investigate your complaint and work toward an amicable resolution.Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The facility is very dishonest. I signed an agreement with them to remove my stuff by today. They did not put in writing that it had to be removed by 6 pm. They charged me for a full month and didnt even give me the full thirty days. Then they said theyd give me another day. But they cheated me of a few hours because they said it had to be removed by 6pm. I also requested more time because it was not enough time to remove my stuff. They would not give me more time. I spoke to the ceo ***** and he would not work anything out with me. In the past, a corporate guy ***************** was helpful. But he stopped replying to my emails. I can not remove everything by today and now theyre going to take all my property.Business Response
Date: 12/13/2022
Sorry for any inconvenience. I believe we have resolved your issues. If there are any other concerns please contact us. Thank you and we appreciate your business.Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Storage Post knew unequivocally that I had not been notified of a pending auction of the contents of my storage unit and did it anyway. When I contacted them, I provided proof of this, and asked for the contact information for the insurance I bought through them, and to be able to contact the purchaser. They refused both requests. I filed an arbitration with AAA as required under the contract I signed with Storage Post. They ignored the correspondence from the Arbitrator and did not pay the fee. I have now advised AAA that they should remove Storage Post from their list of businesses that they will consider disputes about. I have also requested that Nassau County revoke Storage Post's license to do business.I am requesting the full replacement cost of the contents of my storage unit at this time. Documentation will be uploaded shortly.Business Response
Date: 11/21/2022
**********************, thank you for reaching out. I will research your issue and we will work with your toward an amicable resolution. Please expect a call from our team to discuss. Thank you and happy holidays.Customer Answer
Date: 11/24/2022
Complaint: 18407784
I am rejecting this response because: it is not responsive. Storage Post's General Counsel is already fully aware of the misconduct on the part of the Storage Post staff, my attempts to resolve this with him directly, and his own failure to abide by the contract between me and Storage Post.Sincerely,
*******************************Business Response
Date: 12/01/2022
Dear **********************, we are unsure of the reasoning behind rejecting our response. Communication is vital to resolving any issues. With no further communication we will need to agree to disagree on the issues you present. Again, we hope to work toward a resolution, and we thank you for your business.Customer Answer
Date: 12/01/2022
Complaint: 18407784Storage Post has refused to pay the arbitration fees required by the arbitration agency selected by them in our contract.
They are in breach of contract.
Sincerely,
*******************************
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