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Business Profile

Sandwiches

Jersey Mikes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a #9 SUPREME sub sandwich on DoorDash - with extra cheese.Total was $23.95.I received the sandwich and it wasnt ANYTHING I ordered. Talk about a way to anger a customer! This was a pure foolish , lack of comprehension on the Jersey Mikes location.EVERY SINGLE condiment , every single TOPPING, was NOT included. NO BACON, as listed. NO extra cheese - as I paid an EXTRA $1.29 for. NO pickles. NO spicy relish. NOTHING was on the sandwich but 2 meats and 4 slices of Swiss cheese. And a STRING OF HAIR for garnish. Yes, hair. Ive never had this **** poor expense from this restaurant , but this is VERY alarming. It seemed as if someone was trying to **** off customers or was having a bad day, because how could an order be prepared so grossly inaccurate !? DoorDash only issued me $5.94 back- which I found to be highly unacceptable and an insult to injury. I CANT eat a sandwich with hair on it , in addition, this was NOT the $23 sandwich Id paid for! This is just about the principle. And the lack of customer care DoorDash could provide - in which they failed to even reach out to the exact Jersey location , at least. Needless to say, I have a bread and cheese sandwich WASTED. I paid someone else to prepare a delicious supreme sub sandwich. Had I known this would happen- I couldve literally made a regular and LESS insulting sandwich at home.Ive included photos of the sandwich I was GIVEN/delivered and a picture of what the actual ORDER shouldve looked like, AND the FULL RECEIPT .A screenshot of my interaction with ******** , immediately reporting this debacle.A picture of the long strand of hair found ATTACHED on the underside of the meat and cheese .

    Business Response

    Date: 07/01/2024

     

    We have tried several times to contacted this customer for a refund for this order he received.  He has yet to return our phone call.

     

     

Jersey Mikes is NOT a BBB Accredited Business.

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