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Business Profile

Floor Materials

Floor & Decor

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Floor & Decor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Floor & Decor has 121 locations, listed below.

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    Customer Review Ratings

    1.3

    Average of 73 Customer Reviews

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    Review Details

    • Tammy M

      Date: 09/14/2024

      I worked with *** ****** in selecting tile and flooring for two bathroom projects. His patience and knowledge were beyond what was expected. He certainly deserves a promotion or raise! He was helping me, managing and not being pushy. I will always shop here and ask for his assistance. What an amazing employee!

    • Jennifer C

      Date: 09/13/2024

      Two floors later and still garbage. I will never go back

    • Mary Ellen H

      Date: 09/13/2024

      I would like all to know about my experience with Floor and Decor at the ***************, ******* location. My designer, ***** *****, was exceptional. I had already purchased tile, but due to a change in design required additional material. The product was not available at her location, which meant my project could be stalled and I could have lost my contractor temporarily. ***** went the extra mile to save the day and find the additional tile we needed to keep the crew working and making it possible to finish the job on time without losing my contractor. I would highly recommend you to avail yourself of her services at Floor and Decor.**** ***** and **** ***** 9/13/2024

    • Diane P

      Date: 09/12/2024

      My husband and I visited Floor and Decor in ******* last week. We had the pleasure of being helped by ******** and Daerica. ******** and Daerica, enthusiastically helped us with the selection of the backsplash and grout. Thank you ladies for your help, patience, being happy as you worked with us. We appreciate you and the great experience we received.

    • Anna Marie D

      Date: 09/05/2024

      I think the people they contract out for installation of countertops are very unreliable. They use haus pro in *******. You cannot even get a fabricator out to measure after paying the fee. I have been getting the run around for 3 weeks. Do not hire them for installation projects. The other problem with them is you have to pay in full up front. I dont have a problem with that but since they are taking so long to measure who knows how long they will take to complete the project. The customer is not protected at all.

    • Lauren M

      Date: 09/02/2024

      We came to floor and decor to get a prefab granite countertop, like we have in the past. We have always used our vehicle with signing a release of liability to pick up the countertops, but this store wouldnt allow it. After explaining our process, they took the money for the countertop but afterwards wouldnt load it. They also wouldnt refund the money same day so I was out $400 until my bank decided to refund it. *** the manager kept stating that these were company policies but refused to show me the policies, and obviously they were false because we have done this multiple times at other floor and decor stores. Very displeased with the customer service and will not be returning.

    • Brandi A

      Date: 07/23/2024

      How you stay in business is beyond me, I thought that a well known and nation-wide institution could be trusted to sell an at least half-way decent product but absolutely not. We bought the most expensive "Luxury" vinyl plank flooring available in our local warehouse which boasts a "lifetime" warranty and also boasts 100% waterproof. WHY ON EARTH IS MY FLOOR BUCKLING AND EXPANDING AFTER A SMALL LEAK THAT WAS WIPED UP AND DRIED WITH A FAN IMMEDIATELY? Not to mention the plethora of scratches all over the place (after the ridiculous salesman made a spectacle of himself supposedly trying to scratch up the display piece with a boxcutter) which I now realize was some kind of ridiculous theatrical performance. I want my money back. Oh and that includes the $500 roll of protective underlayment I bought to ensure any warranty claims would be a non-issue.

    • Nanci M

      Date: 06/30/2024

      I've purchased flooring here several times, for a house and a condo I own. I never had a problem until I tried to return flooring that was not acceptable for what I needed. When I get the flooring to the place, I open it up and lay several pieces out to make sure it' the right look. Did the same for this project and didn't like it so I returned it. They don't accept open boxes, not installed pieces, any open box! How can you tell it's good unless several pieces are laid out and viewed in different spots? Is it because I'm a female? I feel cheated. I found a better product at ********** who will accept any return, even opened (not installed!) boxes. I know who will get my business this summer, my many neighbors too.

    • Stacy H

      Date: 06/17/2024

      We purchased ******* European Brushed Oak flooring at $13/sq foot. It was recommended by F& D over other products due to the Colorado climate. We used the recommended installers, "Installation Made Easy", used the recommended glue down process to prevent cracking and warping, we seasoned the floors for 8 weeks prior to install. We then noticed after about 24 months, that three boards, all adjoining were cracking through the entire board. We contacted Floor and Decor, we were told to obtain an independent inspection, by their recommended inspector, Qwest for $450, then told to get the installer to quote the repair. Flawless Floors, $1,200. We were then told that the damage was "site related" and offered a free box of flooring for $247 but only after signing a Release of liability for the entire floor. ($30K worth of materials and labor). How are these people still in business????

    • jaime v

      Date: 05/30/2024

      Compre 10 Cajas de tile .en la ******************************* CA. i uno de los tiles salio Quebrado fui a que me lo cambiaran able con el manager I le di el recibo de compraI el manager fue a revisar las cmaras aver si yo lo abra comprado despus de un buen rato regreso i me dijo falsamente que el tile ava **** mal cargado en la camioneta ,que el tile sala fuera de la caja . Esto es mentira ya que un trabajador de floor and decor me ayud a cargarlo .el tile estaba cargado en la caja i parte del tailgate de la camioneta. Creo que me descrimino por que mi ingls no era muy bueno i me vio todo sucio. Por que andaba trabajando . Yo e comprado mucho tile en la ******************************* I nunca ava ****** problema para cambiar tile quebrados. Pero cuando un manager va a revisar las cmaras para cambiar un simple tile uno solo un solo yo creo que ese manager tiene un problema.mas bien floor and decor tiene una problema con ese manager por que yo no regreso a *** tienda

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