Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate Development

Jim Chapman Communities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Development.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 1/18/24 Amount: $340 My husband and I (ages 56 and 64) just moved to ** the week of the transaction and were staying in a hotel in ********, ** until we could move into a rental. We saw The Cottages at *************, ********, ** rental community (a *** Chapman ***************************** Zillow ad and went to their website regarding "Available Now" units, which allowed us, on 1/18/24 to input a requested move in date of 1/19/24; EVERYTHING within the Zillow ad and on their website lead us to believe the units were actually Available Now (*************************************************************************); so we applied online on their website and paid their $340 fee on 1/18/24), we drove that same day to the *************, ********, ** property site and saw that it was under complete construction and that there was certainly no units "Available Now". My husband has experience in construction and said they had a long way to go to be completed. I called and left voicemails and have emailed through the contact form stating that I do NOT approve them charging my card for the application fee nor run my credit based on the false advertising/their being no available now units. I have continued to reach out with no response which is very upsetting. I reached someone named *****, explained the situation, and requested someone from corporate call me. They have not. I also emailed ******* with Jim Chapman communities asking for help but no one has contacted me. They have not contacted me back by email or phone and went ahead and ran my credit and charged my credit card anyway. They have not communicated at all about running my credit (approved or not) but it shows on my credit. The phone # showing on my credit card charge for them is a non-working number (I have attached a screenshot) We have to imagine others are being harmed by them as well. I have screenshots of everything.

Jim Chapman Communities is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.